Forum Discussion
GlobalProtect VPN not working with T-Mobile
I have seen several posts about VPNs not working with T-Mobile Home Internet. What is T-Mobile's plan to address this? I contacted my corporate IT department and they said it's not their VPN. All wor...
Hey all,
Same problem as most, wife’s now WFH and her work laptop’s VPN GlobalProtect would conectar, but upon connecting, she couldn't actually access any sites. And her work was unwilling to make the MTU adjustment.
Called T-Mobile Home Internet Tech Support at 844-275-9310, tonight on Sept 2nd 2021. After a decent hold time, the representative got on the line, told him we had the GlobalProtect conflict, and he seemed to know immediately what to do.
Interesting part is I asked him what they were going to do, and he said they would NOT roll back to .168. Instead, he said T-Mobile has recognized they had issues with not only GlobalProtect but also other VPNs (believe he mentioned Cisco), and so their engineers have been working on it.
He then remotely put our router on version 1.2101.00.1609. (before the call we were on .0178). My wife then got on GlobalProtect, tested all her apps, and at least with a few minutes of testing everything seems to be working well now.
Thanks for everyone who posted info about this problem on this thread. **hopefully** it's fixed now with this .1609 update that we just got. A few more days' testing time will conclude one way or the other.
