Home internet "connected without internet"

asturcon wrote:

Ok... I got my problem solve after 9 hours waiting for customer service!!!!!!

They send the gateway with the wrong SIM... They fixed it really fast, but the waiting time was ridiculous.

Anyway, now everything is working great. 

Good to hear you got it going! Thanks for telling us about the wrong SIM issue, as I've never heard of that happening. I'll know to mention that to people now as a possibility along with not being activated, as to why it won't connect.

Hopefully, now it will be smooth sailing from here on, as it usually is for I'd say, at least half of us luckier customers. The most unfortunate ones are in the maybe 10% of people who just are in a terrible location for this service to work well for them.

I try to be optimistic that the new year will bring technology breakthroughs that will make this service better and faster for all users, but I'm a little wary as the TMHI customer base grows from the present 500,000 of us 5G internet pioneers on TMHI in this first year, to over 7M users by 2025. It's been great for me for six months now. 

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