Forum Discussion
Home internet modem keeps powering down and restarting
So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues to shut down every few minutes and restart. If it does it long enough I have...
If it is rebooting like that it might be the power adapter or the gateway has a problem. Contact support or touch base with a local T-Mobile store to see if you can get a replacement. I would see if they will provide both but try the power adapter on the original gateway before you swap the SIM card out etc… Reduce variables to know if it is only the power adapter. That is if you really want to know.
I'm in the exact same boat. Moved to the country where T-Mobile is the only provider with 5G about a month ago. Worked pretty dang good at first for how rural we are, but now the gateway keeps rebooting every 5 minutes or so maybe less. At this point it spends more time "powering on" than anything else. I work from home so I'm gonna need a fix asap 😫. Hotspot is only gonna get me so far…
