Forum Discussion
Home internet modem keeps powering down and restarting
So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues to shut down every few minutes and restart. If it does it long enough I have...
If it is rebooting like that it might be the power adapter or the gateway has a problem. Contact support or touch base with a local T-Mobile store to see if you can get a replacement. I would see if they will provide both but try the power adapter on the original gateway before you swap the SIM card out etc… Reduce variables to know if it is only the power adapter. That is if you really want to know.
Having the same issue here… just started service a little over a week ago and our tower has power cycled numerous times. At first I thought maybe it was doing updates ( odd to do that without any warning or in the middle of the day/evening, but….. ) Anyway…. I'm glad to see that it isn't just me. I will be calling or stopping by a store.
