Forum Discussion
Home internet modem keeps powering down and restarting
So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues to shut down every few minutes and restart. If it does it long enough I have...
If it is rebooting like that it might be the power adapter or the gateway has a problem. Contact support or touch base with a local T-Mobile store to see if you can get a replacement. I would see if they will provide both but try the power adapter on the original gateway before you swap the SIM card out etc… Reduce variables to know if it is only the power adapter. That is if you really want to know.
Topic states solved but I see no solution? So, I was having the same issue, gateway rebooting on it's own randomly a few times a day. Saw another topic and tried this.
If this is happening to you, do you have 2 or more WIFI networks setup? I did, and here's what I did.
First one, was TMOBILE-GUEST and the second was TMOBILE-MAIN.
BOTH were setup as Freq Band as Automatic.
Fix was, I changed the GUEST to be 2.4 GHz and MAIN to 5 GHz.
Important things, like my work laptop and TV’s use MAIN and my kids/phones/computers use GUEST.
Not sure if some type if conflict was going on, but since doing this, I have had no problems with rebooting or loosing any connections.
