Forum Discussion
Home internet modem keeps powering down and restarting
So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues to shut down every few minutes and restart. If it does it long enough I have...
If it is rebooting like that it might be the power adapter or the gateway has a problem. Contact support or touch base with a local T-Mobile store to see if you can get a replacement. I would see if they will provide both but try the power adapter on the original gateway before you swap the SIM card out etc… Reduce variables to know if it is only the power adapter. That is if you really want to know.
Mine restarts daily, and has since we got the service a couple months ago. Tmobile just sent a replacement 5g home internet router, but no replacement power adapter, and it's still doing it daily. I highly doubt it's the power adapter since it's consistently once daily. I'd say in my case this is more of a tmobile network issue than anything, and judging on the reports it's been affecting a lot of their customers, but rather than dig into the issue, it's simpler, but not cost effective, for them to just keep swapping out used equipment to all their customers. I may just change isp's and be done with it than fight it.
