no internet

Teed2adegree wrote:

Teed2adegree wrote:

After several calls, I still have intermittent internet. It can be no internet, 0 mbs to a speedy 120 mbs. 3 bars, I won't even think about switching my phone service till I see results.  It's been since late last year and frankly I am at the giving up stage.  Last trial fix was separate TVs to 2.4 mhz and IOT to 5.0 mhz, still no improvement. Fix it or get out of the business.  No way to run an internet service. I wonder if the phone service is as troublesome?  Patience is thin.

 

1 Month Later After numerous calls and complaints the availability of internet has been steady, I am cautious as I write this because the promised upgrades are not completed after months of promises.  The folks at the call center could not be any nicer and empathetic and communicate my issues, but I never hear from anyone in the states and the local store management are not informed of problems and timeline for repairs.  I believe we deserve better service and emails relating to our issues and when work is being done or will be done on the nearest towers we are tied to.  

May I ask what they finally did? We're still in our 1 week trial phase and experiencing the same thing. The T Mobile app shows everything is great, but our devices say no internet. I'm calling in the morning and am curious if there are some specific words I need to use so someone knows what to do. ¡Gracias!