No more auto pay discount? No Customer Service contact?

There has been a discussion where to file with the FCC or FTC. I received a response from the FCC telling me that T-Mobile had to contact me promptly. Said and done. However the rep stated she would contact me the next day, she did not. I will follow up with the FCC regarding the missed T-Mobile follow up. I am not expecting T-Mobile to say, "Sorry, you were right". I am expecting them to be sorry for having to dedicate time and money to answer all of the complaints. One more thing, take the auto pay option off from your bill and keep on paying by credit card on your due date, not on the auto pay date, which is two days earlier. That way they will not have your money for two days before your due date, earning interest, which was one of the reasons they they could offer $5 per line in the first place. They were also investing less rep time disconnecting and reconnecting services. I have always known that they could try this but I will not make it easy nor cost effective for them. If hundreds or thousands file an FCC complaint, take the auto pay off, and pay by credit card, it will cost them more than the $5 per line they were paying when "letting" us our credit cards to pay for auto pay. Even if we T-Mobile customers have no grounds for the complaint, it will cost them to prove it. So, 1) file the FCC complaint, 2) take the auto pay option off, and 3) keep on paying with your credit card so that you can keep the additional layer of security to protect your T-Mobile account data.