Wifi not connected to internet, daily

Jmf wrote:

We've had the round gray gateway for a year and it's been perfect. But within the last week or so we drop internet multiple times a day. Resetting/unplugging fixes it temporarily and then we lose it again. This is not an overheating problem as we lose internet when we are away and our house is at 66 degrees. And, when we're away there are no computers or phones using the gateway, only a blink camera system with two cameras. Nothing about our network environment has changed. Please fix this. We are in the 60007 zip code. Gracias. 

Hey JMF, this is just a community thread, fellow customers trying to help each other out. I posted this question to see if anyone else was having the same issue and found a solution. None of us on here have access to any of t-mobile's equipment or anything else to fix it for you. You might want to call customer service, as they won't see your request here. I'm going to have to do that myself.