Remote reset and network drop

T-Mobile tech support agents can reset your gateway remotely. Not all of their techs know how, and the first one I called tried one "tool" that didn't work (he never would tell me what he was trying, so I can't tell you how to instruct them). He consulted somebody else and tried a second "tool" that did reboot my gateway from their end.

I have a home security system that connects via cellular when my T-Mo internet connection goes down, and I get a text letting me know. I can then call T-Mobile Home Internet support and have them reset the gateway from their end. However, since they upgraded the 5G towers in my neighborhood, I haven't needed a reset in over two months, so the disconnect problem does seem to be connected to stuff going on in their towers. After they upgraded the towers, I not only stopped having the disconnects, but my speeds almost tripled. I'm now averaging ~400 Mbps down and 16 Mbps down.