Forum Discussion
Remote reset and network drop
We are new T-Mobile internet gateway customers. We are experiencing drop-off of our internet (wireless) even when our new (Nokia) gateway is showing connectivity. Only action to fix, so far, is to reset by power-off/power-on. Thats fine if we are home.
Is there a remote reset procedure for the Nokia gateway that can accomplish this in case we are on the road and the network drops offline? Important because our furnace and security systems are running through this network.
T-Mobile tech support agents can reset your gateway remotely. Not all of their techs know how, and the first one I called tried one "tool" that didn't work (he never would tell me what he was trying, so I can't tell you how to instruct them). He consulted somebody else and tried a second "tool" that did reboot my gateway from their end.
I have a home security system that connects via cellular when my T-Mo internet connection goes down, and I get a text letting me know. I can then call T-Mobile Home Internet support and have them reset the gateway from their end. However, since they upgraded the 5G towers in my neighborhood, I haven't needed a reset in over two months, so the disconnect problem does seem to be connected to stuff going on in their towers. After they upgraded the towers, I not only stopped having the disconnects, but my speeds almost tripled. I'm now averaging ~400 Mbps down and 16 Mbps down.
