Restart router daily?

KEA wrote:

Howdy folks, having this very same problem with the new cylindrical 5g modem:

 

• Getting 400+ mbps no problem for a few weeks.
• Started noticing pixelation on streaming video about 10 days ago, speedtested to find 1-2 mbps speeds on any device I tested (wired and wireless).
• Turning off and on has no impact.
• Factory reset got me back to 400+ mbps.
• Since then, the issue has increased in frequency to daily, and today, for the first time, I had to factory reset 3 times already.
• After factory reset everything goes back to normal/very high speed service.
• Have contacted support, however, Team didn’t seem to have a real fix and will be getting back in touch with me tomorrow to follow up.

 

Would love to hear any potential solutions you’ve discovered, and will also share any outcome of mine.

 

Edit: we also have 2 5g cell phones from TMO as well, and are able to get 400+ mbps via hotspot when we need to fall back during these resets - not experiencing any issues at all there, which leads me to the modem.

 

Many thanks for the thread!

I have this same issue but far worse. 

I was so impressed when we first got the Nokia Tower 4 weeks ago, plugged it in, connected to wifi, 100+ Mbps right out of the box, 24 hours later connections dropped the secondary N71 5g connection, this went on for days, restart the router/modem and back to 100+ speeds, less then 24 hours later, back to 20. Tech support had me move router, worked great for another 36 hours, same thing, drops secondary connection which in my area is the 5g N71 Band and leave only the LTE with 20 Mbps and SLOWER. I have good signal. 3 bars on primary 4 on secondary, cell tower 1 mile from my home.

Last week, system REALLY slowed down "CPU Overheat" was appearing on the Nokia LED display, shut off unit to cool down, plugged it in, no secondary cell signal, days of trying, unit can not pick up the N71 5g signal and when it did work, it was a full 4 bars strong. More calls to tech support and they finally sent me a new unit. 

New unit, Same thing, no secondary signal which tells me its the cell tower, exactly one mile from my home and I am stuck with a snails pace LTE signal at anywhere from 12 to 35 Mbps. Sadly its more like 12 or worse in the evening. 

Spoke to TMobile again, support guy name Julio was fantastic, took down notes on everything that has been happening and escalating my service ticket. Im giving it another week or two or its back to Spectrum, since I will then be treated as a new customer after not having service for the last 30 days Ill get the same rate Im paying TMobile for 1 year, then revise TMobile back at that time, Im sure all these issues will be cleared up by then. 

I saw the speeds that its capable of but at this time, its not stable enough to reliably give those speeds. 

Fantastic that you had 400.