Forum Discussion

treddy's avatar
treddy
Transmission Trainee
Hace 5 años

Restart router daily?

For my t-mobile home internet, I have to restart the router daily otherwise I drag down from 80+ mbps to something like 20mbps. Are better routers coming out? Am I the only one this is happening to? 
 

I have called support before on this and they just have me reboot or reset the router but it eventually comes back. 
 

I tried an Alexa plug but it needs internet to start back up. Doh!

  • tomwil's avatar
    tomwil
    Bandwidth Buff
    Auntbkt wrote:

    I have a brand new FAST5688W 5G Gateway, I spent an hour and a half with support, so far today the modem has turned itself off 7 times and back on, this thing is not even 25 hrs old, this is crazy. Does this happen to everyone? How are you supposed to work if it keeps turning itself off? Do I need a new gateway?

     

    Could be the power supply.  If you have a phone charger with the same specs, you could try substituting and see if it helps.

     

    https://www.t-mobile.com/support/public-files/attachments/hint-gateway/Sagemcom%205G%20Gateway%20User%20Guide_English.pdf

     

    The USB Type-C power cable must be capable of supporting 100–240V (volts) AC adapter 50–60Hz frequency and 2.5A of current at DC 15V.

  • Acteg88's avatar
    Acteg88
    Newbie Caller
    treddy wrote:

    For my t-mobile home internet, I have to restart the router daily otherwise I drag down from 80+ mbps to something like 20mbps. Are better routers coming out? Am I the only one this is happening to? 
     

    I have called support before on this and they just have me reboot or reset the router but it eventually comes back. 
     

    I tried an Alexa plug but it needs internet to start back up. Doh!

    Exactamente. 

    Unless you have it on a timer. You need to set an IOT plug to reset it on a timer.

     

  • I have the same issue but instead of me calling T-Mobile Support, I just keep doing the Gateway Placement and for the most part it's working but I don't know for how long