Forum Discussion

ZenHen's avatar
ZenHen
Newbie Caller
Hace 5 meses

sudden decreased signal strength

Hello, I have T-Mobile Wireless Internet. We have had it in this location since January and it's been working wonderful. 2 weeks ago our signal dropped significantly and I am constantly getting a "weak signal " pop up on my devices. Did something change? Can I do anything to help correct it? For reference, I live in North GA. ¡Gracias! 

  • I would recommend contacting TMobile's Home Internet number.  It could be a whole number of things.

  • It could be that your tower was switched to another for maintenance issues or other reasons.  It is a good idea to check the TMHI app for your tower ID and see if it's changed from the one that was giving better service.  People should take a "screenshot" of the signal metrics when service is good, and then use that as a basis of comparison when things change.  If your tower ID has changed, then it could be helpful for the service rep to know that when you call them.

  • Amac187's avatar
    Amac187
    Newbie Caller

    Same here is upstate SC . Same place since I got it but all of a sudden slow speeds . Basically unusable .

  • afoden's avatar
    afoden
    Newbie Caller

    I've noticed a severe drop in signal strength in NJ. Not sure what is going on. Y-Mobile needs to fix this quickly or I will be moving to another carrier!

  • Amigo's avatar
    Amigo
    Newbie Caller

    It's happening all over.

    Im looking into Verizon.

    Hopefully they will be better.

  • formercanuck's avatar
    formercanuck
    Spectrum Specialist

    I would recommend contacting TMobile's Home Internet number.  It could be a whole number of things.