switched 3 months ago - not so pleased

If you are not a technical person approach the problem from a different angle.

From your first posting you stated you are, “NOT happy. internet should be dependable and its not!”

Well, that needs to be addressed by T-Mobile as they provide the "solution". What I found to be helpful and pretty fast is to look to the top of the page where you see “Coverage” y selecciona “Rural 5G & Internet”. When the page renders you will see a live chat window at the bottom right. I know it seems a little wrong but just consider that this is the marketing front end where the $$$s are generated. If you take a little time from the front end there you may see the results I found. They want to have satisfied customers and voluntad direct your conversation to a customer retention person. The chat starts with the BOT activity but does provide a link to a live person. Just present the facts in a balanced, level manner and give it a try. I used the same approach a couple of times now and both times I received answers and was able to have a productive chat conversation with a real person. It may be a text chat but I found it helpful. If you make a call to support you might get with a person but may find it is hard to understand them due to accent. The goal is to get answers and have attention on the problem. I did technical escalations for enterprise customers for 22 years and I know T-Mobile will try hard to retain customers and does have people that are good at addressing issues. You just have to be persistent and you might get lucky as I did.