T-mobile 5g home internet forcing to tower with no data issues/changing towers/bands

blue240sx44 wrote:

update-well today i get no primary or secondary connection i think this thing might of burnt itself out or something it does turn on fine and does everything else like connect to wifi devices but no actually connection to a tower  i noticed even with the fan this thing was pumping out hot air non stop in a 75 degree or less environment.

also i got a new wifi 6 capable pcie card  so i turned on the ssid 1 5 9 all enabled the way it comes stock normally i had these disabled except for ssid5 and i use a Ethernet to a different router for wifi on the unit and idk this seemed to cause even more heat or the device just was always broken and finally broke all the way im not really sure.

normally the device is up pretty high so i dont really touch it or mess with it.-it seems that the fan was not helping as much as i thought and i really think these devices have some major issues i feel like my 5g gateway was at least 100-130 degrees on the outside when i unplugged it to try and reset and it felt like a full on car heater maxed out coming out of the fan.

i did do 2 factory resets left it unplugged and off for awhile nothing has helped its starting to seem like the nokia 5 g gateway is a big part of everyone's problem and the fact that everyone seems to need a fan to cool this device is a serious red flag to me i think they need to recall all these units-obviously my opinion doesnt matter though lol and having to buy fans to rig up to your device is totally acceptable ……..

anyways idk if i even want to get a replacement anymore it seems like most people dont actually ever get these things to work very well out of the box without having to put fans on it 

i was going to goto the store right away but its farther away then i expected and apparently is appointment only according to the website so thats promising. 

also it did storm bad yesterday/last night so it is possible that all 3 towers that ive been connecting to have issues or something althougth i was using the device for about an hour around midnight-1 am or so and it was working at that time i did notice it was switching between towers/bands alot more yesterday normally it kind of stays on w/e its connected to it was switching from b71 to b26 to b66/n71 

i have looked up the locations of all the towers thats how i know that each band is coming from a different tower you can find the towers on cell mapper and see if the EARFCN number matches any of them or thats what i did maybe im way off.

anyways im to annoyed and frustrated to call right now im not sure i could be very nice and dont know if i even want to continue this honestly i feel like im the one who should be getting paid for this not me paying them its been miserable so far. maybe ill call in a hour or 2 or tomorrow since i dont want to be stuck paying for a broken device or something.

so yeah i touch mine today. its not in direct sun light.  its hot to the point i turn it off.

also it says its connected to second signal. but after a bit of checking.  its not what so ever.

update-well today i get no primary or secondary connection i think this thing might of burnt itself out or something it does turn on fine and does everything else like connect to wifi devices but no actually connection to a tower  i noticed even with the fan this thing was pumping out hot air non stop in a 75 degree or less environment.

also i got a new wifi 6 capable pcie card  so i turned on the ssid 1 5 9 all enabled the way it comes stock normally i had these disabled except for ssid5 and i use a Ethernet to a different router for wifi on the unit and idk this seemed to cause even more heat or the device just was always broken and finally broke all the way im not really sure.

normally the device is up pretty high so i dont really touch it or mess with it.-it seems that the fan was not helping as much as i thought and i really think these devices have some major issues i feel like my 5g gateway was at least 100-130 degrees on the outside when i unplugged it to try and reset and it felt like a full on car heater maxed out coming out of the fan.

i did do 2 factory resets left it unplugged and off for awhile nothing has helped its starting to seem like the nokia 5 g gateway is a big part of everyone's problem and the fact that everyone seems to need a fan to cool this device is a serious red flag to me i think they need to recall all these units-obviously my opinion doesnt matter though lol and having to buy fans to rig up to your device is totally acceptable ……..

anyways idk if i even want to get a replacement anymore it seems like most people dont actually ever get these things to work very well out of the box without having to put fans on it 

i was going to goto the store right away but its farther away then i expected and apparently is appointment only according to the website so thats promising. 

also it did storm bad yesterday/last night so it is possible that all 3 towers that ive been connecting to have issues or something althougth i was using the device for about an hour around midnight-1 am or so and it was working at that time i did notice it was switching between towers/bands alot more yesterday normally it kind of stays on w/e its connected to it was switching from b71 to b26 to b66/n71 

i have looked up the locations of all the towers thats how i know that each band is coming from a different tower you can find the towers on cell mapper and see if the EARFCN number matches any of them or thats what i did maybe im way off.

anyways im to annoyed and frustrated to call right now im not sure i could be very nice and dont know if i even want to continue this honestly i feel like im the one who should be getting paid for this not me paying them its been miserable so far. maybe ill call in a hour or 2 or tomorrow since i dont want to be stuck paying for a broken device or something.

Well I wish you the best of luck.

ah well i tried to unplug the 5g router for 10 mins again and see if it would connect back to the b66 n71 tower but it did not so i guess that i cant reproduce that so maybe overheating isnt the issue. 

this is the usual speedtest from this tower 

DOWNLOAD TEST ERROR

A socket error occurred during the download test. A firewall could be blocking the connection or the server might be having some issues. Please try again later. also the ping was 1468 before this message came up.

Im actually pretty into computers and def would not be willing to let anyone else do anything to my computer also these problems occur on multiple pc and cell phones and xbox smart tvs. 

i even have a computer i just built with a brand new install of windows and new parts get the same problems.

i also have done all the cmd prompt ip and dns configurations and resets and renewing/registering dns and ip basically every internet configuration thing i could possibly think to do ive done now im not a pro and consider myself to be mediocre at pc related stuff but yea idk ive been building pcs for a long time now and typically troubleshoot/fix family and friends pcs pretty regularly. to me its a problem between the router and the tower or some settings t-mobile only has access to. 

also i regularly take my pc to freinds/family for gaming and or to update games because the internet is to slow to download 100 gb in any sort of timely manner and i have no problems using other peoples internet connections.

i mostly use visible cell phones mobile hotspot for all my internet when im at home and have normal consistent internet its just capped at 5mbps for hotspot while i normally dont even get 5mbps its basically always 2-5 mbps or more and has always worked for general internet/video around 720p sometimes during peak times only 480p but this is also stated that its capped at 5mbps so i dont have the same expectations from a plan thats only offering 5mbps. im pretty sure t-mobile says that it shouldnt be less than 25mbps and that most people are getting 100 mbps or more. 

anyways i got this device through a chat box so i find it kind of off that they dont have chat support for it. and this should be a very simple plug and play thing to setup so yea idk if someone really needs to come out to do something to make this device work than they shouldnt be offering it to people and clearly it works really well for some so i just have to think its a local tower issue or the 5g router device is faulty.

i am going to get in contact with t-mobile sometime in the next week or 2 just have other stuff i have planned already and its kind of idk not really a huge priority as im already going to be billed again in a week so im stuck with it at least another 5 weeks in my mind maybe ill make it into town at some point and goto the t-mobile store maybe i can just exchange my router for a new one.

although i really feel like general t-mobile employees are not going to really help much i do think i need to at the very least get in touch with someone in the next week or 2 for one last effort and  if its not working or some kind of news of towers being worked on after that i will just have to settle with 5mbps visibles  cellphone as a hotspot.

yes that's partly true but If you call them about your issue your having they may come out to look at It I have a friend who had a problem and the geek squad came out and fixed the problem for them but there is a charge. But If that doesn't work out then maybe you can talk to a computer technician If you know them and see If they can come out and look at your problem.

so its been about an hour since i last checked the gateway connection and now its back to b71 with no secondary.

Conexión a Internet

Señal principal

Conectado 

RSRP-100 dBm

SNR11 dB

RSRQ-15 dB

RSSI-72 dBm

Señal secundaria

Not Connected

RSRPNot Connected

SNRNot Connected

RSRQNot Connected

 i did manage to get a speedtest just now

 PING ms

966

 DOWNLOAD Mbps

0.23

 UPLOAD Mbps

0.00

obviously this is not good lol 

not really sure what the geeksquad would do dont they work for bestbuy ? lol 

There is one other option you might try and that is call the geek squad and see If they can help you with your problem. I'm not saying they can but It's worth a try to call them.

well my second time typing this because t-mobile home internet wont even work good enough to post a responce and this is with primary and secondary connections.

i had read a 20 mins ago about someone unpluging the 5g gateway for 5 mins and there connections came back well i unplugged it and connecting back to a tower i have not been connected to in 10 days or so here are the readings.

Primary Signal b66

Conectado

RSRP-117 dBm

SNR7 dB

RSRQ-14 dB

RSSI-88 dBm

Secondary Signal n71

Conectado

RSRP-109 dBm

SNR4 dB

RSRQ-13 dB

you can see this is a pretty weak connection on the 4g especially.

after not getting this connection for so long and its really the first time i unplugged the device and not just turned it off with the power button im starting to thing it might be heat related or just a batterey or gateways issue possibly im not really sure.

anyways still having very bad connection and pages saying no internet or check dns settings when on this tower right now but at night i get a good connection without many issues when im getting this connection its really strange i do think i need to contact t-mobile 100% honestly i wish it was just able to be through emails with a real tech support engineer. as i dont feel like talking on the phone about this is kind of hard to convey everything when we could each just have a saved email document to go back and check through.

also there are no other options other than satellite or mobile hotspots for internet connection for me i have been using hotspots for internet for at least 5 years. no other mobile internet service offers a home internet solution for my address.

boostmobile was working good up until sprint merged with t-mobile then i lost all data connection basically. my 100gb also 100$ a month hotspot plan that was supposed to be prioritized and high bandwidth i was geting 50-80 mbps consistent then all of a sudden my ip is from t-mobile and not sprint and nothing worked anymore lol this was about  a year ago.

i have talked to boost mobile they say nothing is wrong on there end or with the towers and basically argued with me about there being a problem at all. this is why i dont want to have to call it takes a ton of time as well. i still have a 30$ phone plan and 4gb data or something its still useless will be canceling after like 8 years of service.-the problem is no one seems to have any reliable service around here the only one i haven't been on is at&t and it cost alot to keep trying this stuff out with no luck at all.

not sure if they need a firmware update or i just need a new device i think the battery pack might be a issue in these devices if its trying to charge a fully charged battery all the time its plugged in it seems like it could cause problems and idk the battery thing seems like a ridiculous idea anyways since it doesn't actually work when its unplugged from the wall just seems like something extra to go wrong and generate heat so im thinking its probably a thermal issue or just a defective device now after unplugging it for 5 mins made it connect to something i have not been able to connect to for 10 days. also i do have a fan mounted to it running 24/7 so this did not help the issue. 

Well there's one other thing you could try and that is go to a T-Mobile store and talk to a rep about your problem In person. That's your only other option and if this doesn't work out then you should just cancel the service and switch to someone else.

update-so i really have not hardly been using this maybe every 2 days i check and see if i got any new connections or what band/towers its connecting to. almost always the same b71 with no secondary and basically this connection does not even work to load a webpage 99% of the time

Today i have connected to a new band/tower primary b26 

RSRP-115 dBm

SNR1 dB

RSRQ-14 dB

RSSI-87 dBm

no secondary lol as you can see these numbers are not fantastic and only gets speeds around 3-5 mbps i looked up the tower and its a sprint tower about a half a mile away.

So the odd this is even with this poor connection the web browsing is way more snappy no weird 2-10 seconds after you click on things something happens works like a proper connection ping is also 60-100 rather than 800-10000. i really wonder if this is because its a sprint tower lol

I wonder if you have to connect to primary and secondary bands on the same tower because there is 100% a 3 bar 5g band n71 that is a strong signal than this that this device just refuses to connect to regularly im not sure if its firmware or what but i just cant seem to get a secondary band for more than 1 day a week during the night hours.

i also noticed there is a huge cell phone tower i can see from the road that seems to be newer and less than a half a mile away i cant find it listed anywere to see what carriers are on it im really hoping i can get service through this tower soon.

So i guess its hopeful that i connected to a new tower and it works ok for web browsing and stuff so far cloudflare warp works and  phontonvpn seemed to have no trouble going through this tower not that i tried on the others though as i im just trying them out the last few days.