Forum Discussion
T-Mobile App (Manage Devices)
I can scroll thru my gateway to see the total number of devices I have connected but when I use the T-Mobile Internet App I "always" get "Gateway error code:500". When I reboot my phone, gateway or ...
@BChat I have not experienced your situation, but I am familiar with a 500 error, which means the the device trying to reach the server is having difficulty - the server is not serving up content.
https://www.lifewire.com/500-internal-server-error-explained-2622938
You said that you "rebooted" your gateway. Have you tried to reset it? Use a paperclip and press the reset button on the bottom. Take a look at page 13 on the following: https://www.t-mobile.com/support/public-files/attachments/hint-gateway/Sagemcom%205G%20Gateway%20User%20Guide_English.pdf
If the reset does not work, then I would take it back to your local T-Mobile store and ask for an exchange unit. I have the FAST 5688W and it has worked great.
Let us know the results.
