Forum Discussion
T-Mobile Home dropping Internet
T-Mobile Home service started dropping internet service and support is giving us the run around! Anyone else experiencing this and any advice before we switch to another carrier?
Here is our story:
Really liked the idea of T-mobile Home, so we switch our unlimited cell service from Verizon to T-mobile and then added T-mobile Home 9 months ago. We were extremely pleased with cell, home internet and support.
Then a few weeks ago it all went bad. The 5G network started dropping internet, infrequently at first but lately as much as 3-4 times an hour.
Cell Phone - no problem just got off 5G, 4G network much more reliable.
Home Internet - this is a bigger problem, so far support has claimed:
- Home device can not be change to work on 4G network
- Support originally told us routine Maintenance on network was causing problem, this was not true as it happens primarily at night outside maintenance window.
- Support then told us "firmware out of date, claimed it would be updated and solve all our problems in 24 hours. This obviously didn't work either…
So I guess I will try one last time with support, but as you all know this means hours of time on hold and getting shuffled between multiple people. Anyone have any advice or run into this problem?
Appreciate any advice!
My gateway just started dropping today in northern Virginia. It is on for a few mins then off for a few with just the T showing in the little display. I have rebooted it with the app.
Over the past week my home Internet has slowed to a crawl, just 1-5 Mbps download most of the time. The time of day, Wired/wireless connection, restarting modem don't fix the problem.
I do believe that this issue needs to be looked at again. This post is over a year old. Unless someone found the solution. Please share if you have a solution, old or new.
Gracias
