Forum Discussion
SoCal_Mark
Hace 3 añosNewbie Caller
t-mobile Home Internet - Location Issue
I live in Los Angeles County California, and the home internet is showing the different sites that I am in Las Vegas. This creates a problem from things like streaming YouTube TV, to access my local...
joeinalbany
Hace 9 mesesNetwork Novice
Two myths that have been prompted in this thread are absolutely false.
- "T-Mobile cannot be held responsible for flaws in Operating Systems or that streaming providers use IP address for Geolocation". That's tantamount to having the entire industry be the issue, when it's really only T-Mobile's model of providing IP addresses Willy Nilly instead of using local IP addresses as all other Internet Providers do (like your local cable company). Using the T-Mo device, I could not see Yankees Baseball in the YES Network app on my Roku TV. Yet in the same house, using my T-Mo cell phone, the app came up perfectly.
- Stating that "this is the way cell phone geolocation works" is also provably false. When I do a search for Home Depot on my T-Mobile phone, it shows locations for the LOCAL Home Depot locations. I suspect this is because my phone uses GPS for geolocation. It does not show me locations in California as the T-Mo Home Internet device did during my very brief dalliance with it (I live in NY). It can be done. T-Mobile is just not doing it.
I must say, I was very disappointed. The T-Mo device gave me twice the bandwidth as my local cable company at half the price. I spent hours on the phone with 5 different agents, only of whom even knew about (or was allowed to discuss) the geolocation issue.
After three (3) days, I returned the device to my local store. Employees there also knew nothing of the geolocation issues.
T-Mo customer here for years, and I'm going nowhere else for cell service. The company has served me well. However, there refusal to solve this issue is sad. I'd come back in a heartbeat to TMHI.
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