Forum Discussion
T mobile home internet 5G signal but "no internet"
I've spent about 10 hours on hold or with tech support over the past week. Each tech telling me something different and I'M OVER IT! They've sent me the new device, restarted it a million times, etc....
helpneeded22 wrote:Unfortunately after waiting 2 hours yesterday we already went over the new SIM card number and the tech activated it etc. Worked for about an hour and now nothing since yesterday.
It will probably take longer than today to figure this out since it is highly unlikely that two separate devices are having the same issue. You might want to call TMO today to see if they are willing to give you more time. Generally speaking if your account shows no data usage, TMO may be willing to refund you a paid month if you end up cancelling after the trial period. If there is a single byte of data use, I've been told refund would be impossible. Stupid, but that is their policy.
