Forum Discussion
T mobile home internet 5G signal but "no internet"
Oh yes my friend it only gets better. Wait til you spend a full 24 with them. Dude they moved Support over to the Philippines for the U.S only(T-Mobile is worldwide don't forget) and trust me when I tell you there is not a single person there that knows anything about what they are supposed to do. Not one. It makes sense though to move it for us. We are the only country in the world that pays over 50 dollars for cellular service so why not move it for us. After all you didn't notice that Billy Bob Thornton had a female voice and an Pilipino accent right? Its the names that's how they trick you lol. But hey lets continue paying hundreds for a service that doesn't work and a technical support staff that's only reply is "hold on let just a minute let me put you on hold and see what we can do" for every question only to transfer you to another technical support member from down the hall. And when you ask them what department you've been on the phone with for 10 hours with they say "Haha sir oh did I tell you that you qualify for a free watch"? and quickly put you on hold again to realize after hours of being on hold you just got punked by Tony Stark who totally just transferred you to a colleague of his that will begin the same questions all over again. What I got out of this whole experience is that this company thinks I am too stupid to realize they outsourced customer support to another country so they use English names. I am such a materialistic shopping hungry person that a free watch will completely wipe the full day of sitting on hold from my memory. Oh oh and that I so stupid that I am willing to pay double, even triple what other countries pay for the same cellular plans but with zero support or service.