T-Mobile Home Internet app no longer lists connected devices

Chap21 wrote:

I am having the issue with the app that does not show devices. I have deleted and reinstalled the app, rebooted my phone and forgot and relogged on to my home internet. I still cannot see devices on my gateway. I see others are having the same problem, are there any answers?

Same here with the “new” Sagemcom Fast 5688W gateway. and iPhone (IOS 16.6) 🙁

 Frankly, I find the app a nigh useless black box --- the screen on my router shows how many devices are connected, but not what/ who they are-- the app  shows

Same problem for the last 6-8 months, this app sucks now. Can external  router be installed piggybacking tmobile one? 

I am having the issue with the app that does not show devices. I have deleted and reinstalled the app, rebooted my phone and forgot and relogged on to my home internet. I still cannot see devices on my gateway. I see others are having the same problem, are there any answers?

Same after router v0338 update. Android 11 R.

Having same issue with on iphone:
 

Hardware Version: 3TG00739AAAA

Versión de software: 1.2103.00.0338

The problem went away on its own, without me having to do anything. Apps installed in both of my phones (Android 12 & Android 8) now show the complete list of attached devices.

This is strange the only difference I see is my hardware 3TG00739AAAB and your is 3TG00739AABA. I also tried the app on my Chromebook and it works there too. ??? There is another person reporting the something as you, Maybe someone else can try and report back.

I removed and reinstalled the app on my phone, and I even tried using a different phone, this one running Android 8. I get the same result: nothing listed under the Devices tab.

I just check and it’s working I have the same Firmware version: 1.2103.00.0338, My router is 3TG00739AAAB, I am also using Android 12, with the same App 2.6.2

Additional info:
Hardware version of the router is 3TG00739AABA

App is running on Android 12