I've been a home internet customer for about 4 months. I'm in a rural area with no other real options. The service works well with streaming video. But I have major issues with Zoom, Teams, Skype, Facetime and other realtime meeting tools. The audio/video cut out every few minutes. I've noticed, while doing speed testing, that my data speed periodically hits zero every few minutes then returns to normal speed. It isn't noticable with video streaming, I assume because there is a buffer for a few seconds. This issue makes working from home difficult since I must attend online meetings. My current solution is to use my Verizon cell phone hotspot during each meeting. T-Mobile support keeps telling me the "tower is being upgraded". For 4 months!? Any suggestions for settings changes would be appreciated. FYI - I have the white box router not the newer grey "trash can".

Hmm, that is quite some time to have upgrades going on, but there are some cases where updates can take longer than we originally plan. If you haven't already, you can file a Trouble Ticket with our Tech Care team to have engineers check our your area to see if that's still the case. Or, they can give you updates on your existing ticket if you filed one before.

I have to video conference for work, zoom/teams/go to meeting, and we use Zoom as our VoIP program and I am constantly having people tell me I cut out or froze. It is intermittent but very frustrating! I have tried talking to support and was told the tower is down in my area. Is is down forever because this has been happening for 7 months. I am at a loss for what to do as no other provider but satellite is available in my area, not even Star Link. A solution would be wonderful.

Just as a note ... after using T-Mobile Home Internet for +1 year, I have 'just' started to experience issues with Zoom. Ironically, this has started just after last week's 'upgrade'.Since Dec 2022, I haven't had any issues with zoom / vpn, etc.Speed was 'OK' (disconnected from VPN ~= 350-500Mbps/40Mbps)Last week, backhaul must have been updated, and is now hitting 800-950Mbps.Oddly, Zoom calls now 'drop' , and VPN freezes.for ~15seconds every few minutes.I can switch my wifi back to Spectrum, (100/10Mbps) and the issue disappears.

We switched to T-Mobile home internet two weeks ago, and this is happening to me also. I work from home and am in meetings all day and frequently do presentations, so this is not fun at all. Video and audio both freeze up (audio more frequently) and I sometimes have meetings drop - both Zoom and Teams. I've had to resort to using my wi-fi hotspot on my phone for meetings, which defeats the entire purpose of home internet.

This is happening to me too, no issues with streaming just video meetings through work. I have been on multiple calls with the T-mobile tech team and they are useless just make me reboot/reset over and over again. I tried plugging it into my old router, and now I have it plugged directly into my docking station. Its working a little better, as it doesn't freeze as soon, but still does after a few minutes. I do have the G4SE, so should I contact them to replace it? I am one more frozen meeting away from cancelling and begrudgingly going back to spectrum as they are my only other option and I never had these issues with them.

T-Mobile home internet unstable with online meetings

CUCraigT
Network Novice
Hace 2 meses
I have the G4SE. Did you go to the store or call them? Should I ask for the G4AR? I am not using the built in WiFi at all. I want to turn it off, but I don't see anyway on how. I just need the wired connection into the rest of my network. Gracias.
formercanuck
Spectrum Specialist
Hace 2 meses
I got the g4ar through calling the TMobile Home Internet support. US based techs and some offshore are aware of it, and it is specific to the g4se. You can go to a store, or have them exchange through UPS. Safer to go through stores (locals here are aware). Not sure what model you'll get. I had to exchange 2x, as first one couldn't connect to anything but wifi app.
jr549
Network Novice
Hace 31 días
I just recently started T-Mobile home internet for Zoom calls and I'm getting error message about low resources. I tried Googling this and I got a plethora of irrelevant reasons. I had home internet with T-Mobile previously and my problem is very poor tech support and I canceled because of this reason. Apparently T-Mobile has not perfected this system for the Zoom calls although streaming videos is not an issue. So if this problem persists I will have to go to the other sources like Comcast which would probably be more expensive due to high prices of modems or rental fees that support DOCSIS 3.1
Bryan_Bryan_Bry
Network Novice
Hace 28 días
formercanuck wrote:

There's an issue with the G4SE (not G4AR) gateway and its last patch on October 2

If you have a G4SE (back of the gateway), get T-Mobile to replace it. I received my 2nd replacement last night (both G4AR). The first one was effectively DOA, LTE CQI was 0. Signal showed as 'very good', however, and no 5G at all (basically no connection)

2nd one appears to work. Will be testing with VPN / Zoom today.

BTW, when you do get a replacement gateway, it defaults to 2.5GHz/5GHz Wifi. I have found that especially with G4AR, speed is slower with the default. 5GHz doubles the performance.

Eg. ~170Mbps with default, ~600Mbps with 5GHz only.

Thanks for posting this. I have the 4se and have been having the same issues. Bet to go into a store to trade? They have them in stock?
jr549
Network Novice
Hace 27 días
I have the G4AR. I will be checking it out again this afternoon since last time I got this error message, low resource from zoom it seemed to be okay after restart of my computer
formercanuck
Spectrum Specialist
Hace 27 días
Bryan Bryan Bryan wrote:

formercanuck wrote:

There's an issue with the G4SE (not G4AR) gateway and its last patch on October 2

If you have a G4SE (back of the gateway), get T-Mobile to replace it. I received my 2nd replacement last night (both G4AR). The first one was effectively DOA, LTE CQI was 0. Signal showed as 'very good', however, and no 5G at all (basically no connection)

2nd one appears to work. Will be testing with VPN / Zoom today.

BTW, when you do get a replacement gateway, it defaults to 2.5GHz/5GHz Wifi. I have found that especially with G4AR, speed is slower with the default. 5GHz doubles the performance.

Eg. ~170Mbps with default, ~600Mbps with 5GHz only.

Thanks for posting this. I have the 4se and have been having the same issues. Bet to go into a store to trade? They have them in stock?

If you can, store is quicker. Make sure you have your original box for in store exchange. Ups trade gives just the device, not so sure about the store
jr549
Network Novice
Hace 27 días
SSID:   TM846
Protocol:   Wi-Fi 4 (802.11n)
Security type:   WPA2-Personal
Network band:   2.4 GHz

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