Forum Discussion
Tech Support Call Wait Times/Slow Speeds
Hi all, new T-Mobile Home Internet customer here. Just subscribed to the service last Tuesday and have been closely monitoring speeds. I have yet to get above 4 Mbps with 4-5 bars service as reported...
I have been getting around 0.4-10.0 Mbps no matter where i put the gateway in my apartment. In the app the highest connection quality i get is "good" and if it gets that its a shaky 10Mbps. Most of the time the signal is weak. If i take the gateway outside away from any walls i get 30 Mbps download and 40 upload and in the app it says my signal is very good. But still never see excellent signal. I have factory reset the gateway completely multiple times and I still cant get fast speeds inside my place so I think its time for me to cancel.
