Forum Discussion
Terrible internet service with no support.
Ohhhh man, I have been dealing with bad internet service since I got the Gateway over a year ago. There's no local service to assist with this service or lack of. I've called to troubleshoot easily 1...
My advice is to call during the early part of the day so that you get your call center and less likely to get Global Care. The Customer Care expert can then transfer you to someone in tech.
Yes, it's a real joke. They all seem to care when you talk to them but cannot do anything. I think TM is in over their head on this internet service. They don't have the ability to service the customers needs. I'm now told as of today that service might be up better this weekend. If it is, it will be down again in a couple of days. I really find it peculiar that they cannot help the customer. The only option is to call and hear the same thing over and over. Reset the Gateway, power down device, let me reset signal from our end, lets connect you to a different tower. They don't get it! I need better service in my community. They failed on this one. I'm about done. Can't do my work and they're costing me valuable business dollars. And they don't even give you any hint about this so called "tower work" that is being performed weekly in my area. I live 8 miles from the HQ and they can't provide good coverage.
