Forum Discussion
Terrible internet service with no support.
Ohhhh man, I have been dealing with bad internet service since I got the Gateway over a year ago. There's no local service to assist with this service or lack of. I've called to troubleshoot easily 1...
My advice is to call during the early part of the day so that you get your call center and less likely to get Global Care. The Customer Care expert can then transfer you to someone in tech.
On paper I live in the PERFECT network area. In reality they have been "upgrading the towers" for entire time I have lived at current location(7months). Cellular service is non-existent at residence. In the meantime they sold me the "internet" box to boost signal. In MY reality, there is only one tower anywhere near me. This "tower box thing" struggles to make any connection and hold it at all and WILL REPEATEDLY TURN OFF and on IF WEAK SIGNAL. BECAUSE IT RUNS OFF THE SIGNAL THAT'S ALREADY TERRIBLE! WHY?! Taking at least 2 mins (timed it) to start back up every time it auto restarts. Often at many many times in a row. I feel like this is literally highway robbery. This is literally stealing money and gaslighting. How long is too long to wait for the service we pay for? How many billing cycles have you payed? Proof is in the pudding. This brand is marketing network capability it doesn't even have. I've been livid. I feel trapped. Financial situation will not allow for easy switch to other providers. This is a nightmare brand. Don't get me started on location staff that had never even heard of the phone that i bought....from them! let alone how to help me w/ it.
