Forum Discussion
TMobile Home Internet -- Great signal but no internet?
Hi all. I'm wondering if anyone else has had a similar issue. My unit is up on a second floor window. Constant five bars and I am not far from a 5g tower. But ever since I separated the bands (2.4ghz vs 5ghz) so I could live a smart Google home life again, my unit has been crashing. I've called in and done several factory resets. Most of which did not help up until I did a factory reset on my end and the expert did one as well on their end? Or at least that's what I was told? Anyway, it worked great up until I separated the bands about 24 hours later. I only reconnected a few smart devices and went to bed. This morning, I'm back to where I started with 5 signal bars and no internet connection. I'm chatting with a tmobile expert right now and we're troubleshooting it. I guess I'm getting a replacement in two days, but I'm hesitantly optimistic. Anyone else have a similar experience and solutions? Would adding a router help at all for what I'm guessing is a bandwidth issue?
And not a single reply from the company.
I have had this "Internet" for a few months now. All the problems you are having I also am experiencing. After reading these comments I will stick to my guns with T-Mobile the problem is on them. I think I will be switching companies .
P.S. I live a few blocks from. 2 towers..........
Every night around 9pm sometimes 8:30, everything I own says "no internet connection". My unit says the signal is good but everything else has no internet. Everything in my house that uses WiFi is down. This used to happened every few months and technical support would do a reset. Then I have to crawl under the desk and turn it off to do a reboot. Now this is happening every night, I have moved my Gateway to a different spot.
I know the system is then down until 11 or 11:30 pm when I go to sleep. I don't know when it comes back up, but I have and internet connection in the morning. So every night I am without TV and my computer and my landline is dead too as it works off of WiFi.
