Forum Discussion
TMobile home internet connection issues
I have had Tmobile home internet for a couple months now, and I'm having issues with the modem restarting every hour and a half to 2 hours. This has been since the day I put it in. Do I have a faulty unit? Has anyone else been having these issues? Are there any updates that will fix this?
Also the past few days my connection shows to be good but things won't load properly and are taking abnormally long to load. Are the servers having maintenance done to them?
One thing to keep in mind too, especially as summertime starts to heat up. (ESP if the gateway is near a window to get good reception...).
5G Connections Create heat. Windows with Sunlight create heat. Warmer air in general removes the ability to remove heat. 5G + Sun + Warm Air = Overheating SOC = Restarts and instability.
Make sure your 5g gateway is kept cool. If needed, get a fan stand to set it on. You can get what is basically a case fan for a computer in a small enclosure for like 7 -15 bucks on Amazon. I found one that fit perfectly on top of the trashcan and it hasn't left it.
You can find them with a USB connector for power. I bought a little A to C converter adapter, which I plugged into the otherwise unused USB port on the back of the trashcan.
Going back since I tried that a couple years ago now, the thing has been rock solid. Sometimes I'll get to uptime of 45+ days before I need to restart, and even then it's because it's just a little sluggish on initial webpage loads.
Important point: If you're forcing air through any electronic device, be ready with compressed air at least once every couple of months. Dust on the inside is almost worse than direct sunlight. If you have a really dusty house you may need to do it every three or four months.
I've had a solid experience now with the trashcan for a couple of years and pull 400+ Mb/s and 60 Mb/s up. Hoping it'll last for quite a while!
Since my service was reconnected my internet has been horrible! Was amazing prior. And now today (4 days later) my gateway keeps restarting because it can't connect. Little did I know when I got this service, there isn't a 24 hour technical support department 😡 yes it's only a four hour window however when you work from home it's with the understanding with the employer you have reliable internet service and can reconnect within an hour or come into the office and be deducted that time. I never would have gotten t-mobile had I known they didn't have 24 hour support.
