tmobile home internet keeps disconnecting

I have the same problem. I was on the phone (for two hours!) with a Customer Service person and we tried everything possible and I got internet service so we got off the phone. Half an hour later, it started again. I don't know what kind of maintenance they are doing (that was the explanation) but it shouldn't last for weeks! This has been an ongoing problem for several weeks now. I don't know what else to do… Very disappointed.

I have the same issue. When my connection works it works great but it goes out at random times and comes back on just as random. I don't use a router as I don't need too and I have a small house. the unit is next to a window and is not getting hot. I usually notice because my Alexa wont work when it's out. I'm here looking for answers.

Ive been having the same issues. I will show full service at 5g but will get a no internet or no connection in the upper left on the display.  This does seem to happen when i am using the internet for streaming or uploading more than anything.  The overheating seems like it might be the issue but without being able to check the temperatures inside the unit i cant be sure.  I've also noticed a big difference in speeds from one day to the next. I will get 200down/60up one day and then 70dwn/20up the next.  If anyone has figured the connection issue out please let me know.

Robmoreno wrote:

I've hade the T-Mobile home internet since may of this year and has been working good until this week where there internet keeps disconnecting and saying no signal then it pops up again and last a couple mins up and disconnects again, I have restarted the router and also reset the router and still the same thing happens. Is anyone else having this problem as well? 

I had the same issue as … but when I moved my T-Mob trash can to best place and got very good signal and it rarely disconnected  ( 4 bars )… You should try to find a place got a good signal ...

We have the same issue. It cuts out several times a day. We are using a Netgear router, but if I'm understanding other commentors, we might not need the router.  Before switching to T-Mobile internet, we had to use an extender to be able to have wi-fi for our bedroom tvs. With T-Mobile, we do not need the extender, so I'm wondering if we need the Netgear router at all. We are getting tired of all the disconnecting.

Starting Friday my router began disconnecting.  It would show a very good signal, but not transmit any data.  It would show the number devices connected, even though all the devices would say the internet could not be found.  Unplugging the unit for 10 seconds would correct the issue, but at best it would last a few hours before I had to unplug it again.  Sometimes it would only stay connected for a few minutes.  The router does not get hot.  The SIM card has been replaced and the router has been replaced, without any improvement.  

Mrs.CjB wrote:

I have the same issue. When my connection works it works great but it goes out at random times and comes back on just as random. I don't use a router as I don't need too and I have a small house. the unit is next to a window and is not getting hot. I usually notice because my Alexa wont work when it's out. I'm here looking for answers.

I ultimately had to fix my issue by relocating the T-mobile box to a better location. At one point I put it in my basement and even though it said I had very good reception with the outside it was not in good  communication to my TV. So I moved it upstairs and got less bars but it could communicate with my TV better. I have not had an issue since.

I did in fact have a problem like you described.  We would lose our internet connection on and off.  I disconnected my Netgear-Orbi 6 wifi mesh system and put it back in the box.  I'm just using the T-Mobile Tower and it is working very good.  Are you sure you are on Software Version: 1.2101.00.1609.  If you are not I was told to push the off button in the back of the tower, then unplug the unit.  Wait 30 minutes and restart.  This will make your tower run a check for any software that needs updating.

This may help or clear up the why it doesn't work and then work. My theory read on.... . So I do not have tmobile phone service. But signed up for the home internet.  I have a t t and what I noticed with att is when 5g acts up it plays all hell with my phones data. I'm connected but it's like it's in limbo mode. So I decided to just leave it on lte±. Now you saying what the heck does this have to do with home internet..... Well tmhi worked great for the first few days then all of the sudden it would do the random disconnect.  OK Google it and figured it's getting over worked and was getting too hot. So I buy do the fan trick that fixed the problem of the heat and the connection so I thought.  Then a few days later it started acting up again. And then my att phone started acting up. I fire off message via Twitter (I find I get better responses-slow but they respond) to both tmobile and att. And I'll be a.... Tmobile says tower is undergoing maintence in your aera and att tells me the same thing. Hummmm..... Well I ride it out and well both are working fine now.  So my theory is this, if what ever band you are on with the tmobile I think if it's in limbo trying to bounce from 5g to lte or vise versa it causes a handshake issue with you other devices and well basically if you look at the tmobile device I will show Signal but the wifi part is basically dead.  So when you power cycle just like anything else it pulls a new ip, and then relocks on what it thinks is the best band for service. I'm convince of it beucsse att fake 5g does the exact same thing on my phone to fix it I have cell service just no internet. I toggle airplane mode and walla it works fine. But I leave it on kte+ and have zerilo issues. Turn 5g on and when it works it great when it goes into wack a mole mode holy!!!!!. So I just leave the phone as lte+ no 5g.So I think the tmobile device is doing the exact same thing.   So depending on where yiur at and what that tower is or isn't doing signal wise when the device trades of which should bee seemless it screws something up and we'll it says it has signal but your devices can not connect. Quick power cycle and it back to normal.…

I have a buddy who has the same thing and he is in the middle of bfe and has not has one issue.  But his speed is not 5g he's always on 4g lte which he fine with he still gets around 70 down.   So in his cases he's not bouncing back and forth.    It's a theory but to me it make the most sense.   It basically a software problem with the can.   Twitter has been my best avenue with tmobile and they have been pretty forthcoming an very helpful with solutions and offered a replacement device, which for me I really don't think is going to fix it design flaw problem.   If I were techie enough maybe you could get into it and only make it work on say 4glte and disable the 5g, then if the problem didn't come back it's a device issue with the switching.     

RPDefi wrote:

Starting Friday my router began disconnecting.  It would show a very good signal, but not transmit any data.  It would show the number devices connected, even though all the devices would say the internet could not be found.  Unplugging the unit for 10 seconds would correct the issue, but at best it would last a few hours before I had to unplug it again.  Sometimes it would only stay connected for a few minutes.  The router does not get hot.  The SIM card has been replaced and the router has been replaced, without any improvement.  

I’ve had this same issue and I have no clue what is going on but it’s starting to really irritate me and I don’t know what to do