tmobile home internet keeps disconnecting

ctp7951 wrote:

Robmoreno wrote:

I've hade the T-Mobile home internet since may of this year and has been working good until this week where there internet keeps disconnecting and saying no signal then it pops up again and last a couple mins up and disconnects again, I have restarted the router and also reset the router and still the same thing happens. Is anyone else having this problem as well? 

I had the same issue as … but when I moved my T-Mob trash can to best place and got very good signal and it rarely disconnected … You should try to find a place got a good signal ...

lack of signal will force the unit (same goes with phones) to work harder to try and pull in a signal..working harder=it gets hotter.. which for some in here if their signal at best isnt the best they ended up pointing a fan at it to help keep the unit cooler.

Yes… I forgot to tell…. I have a small fan sit under T-Mob trash can …  Thanks

Robmoreno wrote:

I've hade the T-Mobile home internet since may of this year and has been working good until this week where there internet keeps disconnecting and saying no signal then it pops up again and last a couple mins up and disconnects again, I have restarted the router and also reset the router and still the same thing happens. Is anyone else having this problem as well? 

Many ppl here have similar issue it turns out to be heat and they put a fan under it solves the issue. Give it a try you have nothing to lose all to gain.

Same issue here.  Was working  fine up until about 2 weeks ago.  Now the signal is down to 2 bars and weak and keeps disconnecting from the server constantly.  Can be working on something and then no internet connection.  T-Mobile Tech said it shows they are working on upgrades in the area and to give it a couple of weeks…..my T-Mobile phone is not having any issues….just the internet.  I have checked the signal outside all around my home and the signal shows to be -114 dBm  and down to no signal at all and constantly going up & down in strength.  One would think they would be able to tell you if they were having issues due to the Tornado which damaged an area in Sherwood, AR off Kiehl Ave as that seems to be the closest cell tower from what I can find out.

Today I used the T-Mobile Internet APP and set the frequency to 2.4 Ghz to try and see if that would fix the constant disconnection issues, as the coverage map shows me to be on the very edge of the 5G service coverage.  All of my devices still show as connected so they are all on the 2.4 Ghz band anyway.  Will just have to wait and see if this solves the problem.  Speed test shows

 12.17 download and 5.86 upload with tower still showing 2 bars for signal strength.  When I contacted T-Mobile support at my first posting 20 days ago, I was told they were working on upgrades to the system in my area and to give it 2 weeks which I have done but no change in signal strength.  Also, I have tried putting a fan under the tower and have also checked outside for signal strength and signal is still in the -114 db range to no signal all over at locations all around my home although the map shows good 4g LTE coverage and on the very edge of coverage for 5G..

Decided the continual disconnecting of Internet has something to do with the dual band tower so, since all of my connected devices show to be 2.4 Ghz except my Samsung Phone, I set the Modem to 2.4 Ghz   That was about 6 hours ago and so far no loss of internet signal thus far. I suspect that there is a software problem which causes a disconnect when using the dual band and a stronger signal comes in on one band or the other causing it to lose connection when switching to the band with the stronger signal?.

Well, changing the device to 2.4 Ghz helped some but still getting disconnected from internet...still seeing the signal drop to nothing from time to time and only 2 bars most of the time.  Even though the device shows 2 bars, and connected it still has to be rebooted to get internet service back.

Still losing internet randomly and having to reboot the gateway several times in several hours.  Get the same response from T-Mobile….working on updates to the system serving me and give it a week or two.  This has gone on far too long but the problem is there are no other providers apparently without going using a satellite dish for Internet. 

I have read too many reviews concerning satellite internet that I don't want to get involved in an even more expensive service with just as many issues.  I have tried everything T-Mobile has suggested including setting the gateway to 2.4 Ghz to keep it from trying to switch from 4G LTE to 5G and that doesn't solve the issue either.  Support can't seem to understand that the issue is not my Gateway location as the signal is the same db all around the outside of my home.  It worked great for about 6 months but is terrible now due to the number of times a day I have to reboot the gateway and also am disconnected in the middle of doing something and lose all the information I had input and having to start over hoping it will stay connected long enough to finish.  I have an ATT landline phone that is on a Cell Phone box and I am noticing that the signal on it is dropping form 3 bars to 2 bars off and on also, so suspect that all of the issues are due to the changes with the 5 G rollout by all the Tech companies and they don't have a solution for the issues yet.

Would appreciate any information from anyone that may have a solution even if it means changing provider.

The problem is that this is a wireless connection and not a normal land connection like fiber optics. It all lies in the security protocol where they are using a dynamic IP address which assigned to you by your internet service provider (T-Mobile) and is subject to change. This means that your IP address can and will change each time you connect to the internet, or while you are connected which causes the issue.  This makes it a bit harder for criminal hackers to monitor your online habits.  Until they switch over to a static IP this issue will continue to happen.  Nothing you do on your end will solve the problem as you will see by reading the other posts.  

RPDefi wrote:

Starting Friday my router began disconnecting.  It would show a very good signal, but not transmit any data.  It would show the number devices connected, even though all the devices would say the internet could not be found.  Unplugging the unit for 10 seconds would correct the issue, but at best it would last a few hours before I had to unplug it again.  Sometimes it would only stay connected for a few minutes.  The router does not get hot.  The SIM card has been replaced and the router has been replaced, without any improvement.  

We are having the exact same issue. It started about three weeks ago. Very frustrating. Usually unplugging the device works for about 24 hours but all of our devices buffer a lot now. Thinking about getting rid of it.