tmobile home internet speed issues

Looks like this tmobile system is BETA… that’s why they don’t advertise much since there’s so much glitches… I will return this HomeInternet if this will not improve in a week...

I've had this service for about six months. It was great until a few weeks ago.  We only connect one device at a time (a tv or a laptop) but we can't even watch an episode anymore.  It will play for a few minutes, then we get to watch it for awhile as a big blur, then plays fine, then just quits. Might get lucky and be able to unplug the box, or reset the connection, but it takes forever to watch anything this way.   We cut off our satellite after a few months of having this internet because it worked so well, so now we are stuck with this.  There is NO other internet available in my area… getting really tired of this.

magenta10423868 wrote:

I've had this service for ~ 6 weeks and have had very good speeds, averaging around 200 mbps down, 60-70 up. In the last two days it's been 8-12 down, 3-5 up, and is now unusable. I was planning on recommending this to my neighbors, as we are all forced to use a very expensive cable alternative in my town. I am rethinking this now. If it keeps up like this, I'll have to fall back to cable. It's certainly not what they promised me.

 

im having the same issues here in indiana cant get the secondary signal back online and m y speeds are as low as 5mb compared to getting 50 to 80 mbs

Where are you located at?  I have had this issue since 3/12/21 Friday.  I am in OHIO sylvania

For the past few days I have been seeing poor performance. I noticed the Primary Signal was bouncing between B2, B66 and B41.  Rarely the secondary connects to B71. Somewhere here in the Community or on Facebook I saw a post where someone moved the gateway to the basement where the cellular signals were not as strong. In his case he seemed to lock on the 5G signal and stay there. I did this yesterday afternoon and for the first time in 5 days it appears to have stayed locked on 5G (B41).

The point is that it may be necessary to move the unit around to find NOT THE STRONGEST signal, but the best signal. In my case the 4G Band 2 often was very slow. With the unit in the basement, it has stayed on B41 for more than a few hours. Time will tell.

Trandel_Elent wrote:

Not sure why some of you are getting those speeds, I think the lowest I go most of the time is around 150ish but I avg 450+. Try this though. Connect to the router using the web-based GUI at http://192.168.12.1/.  Check to see what you are getting for the secondary signal cause that is the 5G one. If you aren't receiving any signal there or it's super low then most likely you are only hitting 4G towers which are nowhere near as fast. 

Thanks, I checked and i Don't have a secondary signal. I live in a Rural area so I understand if i get atleast 35-50mbps, but im barely getting 7-11mbps. Do you know how to get a secondary connection signal or is that just something thats supposed to happen on its own?

When my speed drops to under 100mbps, it's always accompanied by a loss of secondary signal, the 5G channel. For some reason the device often prefers a slow LTE connection and will not switch back to 5G. 

I just got it to change back by rebooting it, but this does not always work. I'm now running 160down /60 up, which I'm ok with, but I prefer 450/120, which I have seen many times.

MarcL wrote:

Trandel_Elent wrote:

Not sure why some of you are getting those speeds, I think the lowest I go most of the time is around 150ish but I avg 450+. Try this though. Connect to the router using the web-based GUI at http://192.168.12.1/.  Check to see what you are getting for the secondary signal cause that is the 5G one. If you aren't receiving any signal there or it's super low then most likely you are only hitting 4G towers which are nowhere near as fast. 

Thanks, I checked and i Don't have a secondary signal. I live in a Rural area so I understand if i get atleast 35-50mbps, but im barely getting 7-11mbps. Do you know how to get a secondary connection signal or is that just something thats supposed to happen on its own?

This is good info.. I checked mine, and not connected to secondary signal.. i have slow to no internet.. I was wondering why I have good signal ftom the first two weeks of service, then its been 3-days with this.. very frustrating scenario… not sure if i will continue this BS.. my wife and kids are getting mad at me now…

I just read on Reddit that the unit will often switch to the strongest channel, irrespective of whether it is LTE or 5G. This may be what mine is doing. The LTE channel on the tower is much stronger than the 5G channel (RSP of -68dBm vs -89dBm). The problem is, I get only ~ 10up/3 down mbps on LTE. This may OK for random browsing and email but not so good for group Zoom calls.

I think they need to change the way the unit chooses which channel to use.

magenta10423868 wrote:

I just read on Reddit that the unit will often switch to the strongest channel, irrespective of whether it is LTE or 5G. This may be what mine is doing. The LTE channel on the tower is much stronger than the 5G channel (RSP of -68dBm vs -89dBm). The problem is, I get only ~ 10up/3 down mbps on LTE. This may OK for random browsing and email but not so good for group Zoom calls.

 

I think they need to change the way the unit chooses which channel to use.

I'm speaking on the rural area that I live in. I spoke with a technician from Tmobile and their excuse is, a lot of people signed up for Tmobile internet in the rural areas which is causing congestion with the tower's signal. I also tried rebooting my cylinder tmobile router to get the secondary signal but it didn't work so I pulled the sim card out of its slot and put it back in then rebooted the router and it worked. Both Primary and Secondary signal came on. That actually gave me 5-7mbps more than my original speed which brings me up to around 17mbps.