tmobile home internet speed issues

I was "invited" to try this service because it was now supposedly in my area.  I explained to the T-Mobile "expert" that we do not receive cellular signals at our home thus have to use a cellspot/repeater to convert our Internet service into a 4G signal that let's us get reliable voice service as wifi calling was really bad.  The "expert" talked me into trying this service because she indicated it used a special frequency of 5ghz service that our phones cannot use.  I'm seeing that this was a complete lie and am now in customer service nightmare back and forth between T-Mobile support and the Home Internet Team support.  Frankly, the support I have received has been unacceptable and I have been bounced around the two support teams trying to return the equipment and get the line added to my account taken off.  T-Mobile should be embarrased by this service.  I've returned the equipment but the line is still on my account.  I've had enough frustration that I'm considering dropping all of my T-Mobile services and switching to AT&T!  If you are considering this service I would recommend that you re-consider as the service is worse than any of the ISPs I have ever dealt with.

Me, i signed up for the service. Its actually the best offer so far in my area. Viasat charges $120 a month for 25mbps but barely get 10 and im stuck with a satellite on top of my house. Verizon charges $65 for 3mbps and I had to ask them if that was an april fools joke. I'm stuck with a 2 year contract with Viasat for $120 a month so im thinking about taping Tmobiles router in the middle of Viasats satellite thats stuck on my roof to see if that works because this internet is frustrating. You know its bad if you can't even stream Netflix without buffer problems😡. I'm in California City, CA and AT&T isnt offered here but if they were, i wouldn't trust them either. They're a bunch of liars about their data as well. 

Just got the service today in Ohio, though a relative in VA has had the LTE service for about 2 years averaging over 100Mbps. The VA service speed was sometimes the same, both download and upload. In my case, Speedtest.net shows almost 300Mbps download speed, but 3-6Mbps for upload speed. The speed through the Ethernet jacks is much different, about 29Mbps download and 6-8Mbps upload. Compared to Spectrum's nearly-constant 116MBps download and 12-13Mbps upload from ALL devices in my home, I'm not sure the lower T-MOBILE cost is worth it. Will give it a week or so, but my first impression is disappointment.

I would probably give the service a month and remember this it is a new Internet service and It is a mobile home Internet Service so I wouldn’t judge this as a poor service because I hardly think that it is. 

Fredreed wrote:

I would probably give the service a month and remember this it is a new Internet service and It is a mobile home Internet Service so I wouldn’t judge this as a poor service because I hardly think that it is. 

I have to totally disagree. Nothing here is "new" at all. 5G has been out for a few years now and using wireless cell service for home internet has been around long before that. And TM has been doing this for quite some time now. The only thing going on here is that TM over promised without having the network, knowledge or the capabilities to actually back up those promises.

Has the service marginally gotten better over the past couple months? Depending on where you live that might actually be a yes. For many that could also be a resounding no. But regardless of if things have improved we shouldn't have to wait months for things that were promised on day one.

You can split your service into two networks, a 2.4 and a 5ghz. I had to do this because Roku won't work on 5. So my tv us on one network and I divide up any devices that can work on 5 g to the other. You don't need to keep the mesh.

I've had the service for just shy of 3 months. It has dropped connection 31 times in that timeframe. I only know this because my doorbell camera gives me a disconnection notice. Have called multiple times. Never get a solution, just excuses. I can't stand spectrum but this is just getting outrageous. Honestly I might explore other options soon for internet AND cell service because of how unreliable this is. I am in Youngstown Ohio...and if you know anything about Youngstown, it's important to have cameras running around here. Can't do that when my connection is dropping multiple times a week. FIX what I'm paying money for, otherwise I'm gone. 

Agreed! I signed up for service a couple weeks ago. The first two Grey Nokia cylinder routers were defective. I just got my 3rd one setup at least there's a connection now.

Before I set up the tmobile router  on the tmobile home internet app I connected to the wifi with my phone and I got 25mbps download speed which I would be fine with

After I setup the router thru the app, all of a sudden I get maybe 1 to 4 mbps download if I'm lucky.

This is with me already going to every area of the residence finding the 'best' signal 2 bars on router. These checks were all done this afternoon after 1pm to 3pm est.  

I read someone say they think it may be in beta. I think they should mention that otherwise if people think this is the final product they are putting out, alot of customers will disconnect service. I tried Starlink before too but at least they tell you in its Beta.

I tried powering off the router and reseating the sim card a couple times now I get "no usim" . I got that with the last router, good thing I told them better include another sim card in case the original goes bad.  I'll give them a month before giving up and settling for slow Verizon dsl service here but at least the connection is solid 🤷‍♂️

Im having issues after connecting a router to my Gateway.  I am averaging 200 download and 80 upload when everything is working.  if i connect a router to the gateway and turn on the gateway the secondary signal (5G) will not connect.   then my speeds are 80 down and 8 up when only connected to the primary signal (4G).  if i disconnect the router and reboot the gateway the secondary signal will come back and ill have the faster speed.   Now,  when the gateway is booted up and i have secondary signal.  I can then plug the router into the gateway and it will stay connected the secondary signal for part of the day..  but after a while the secondary signal will drop out again..  then it will come and go but it will stay disconnect more then connected….   then when i have no secondary signal i reboot the gateway without the router connected the secondary signal will come right back…. anyone with the speed problems have a router connect to their gateway?  I can recreate this issue every time.  i called t-mobile and had them watch my gateway as i went trough the steps but they dont have an answer..   I have the latest firm, and have good signal.  

Trandel_Elent wrote:

Not sure why some of you are getting those speeds, I think the lowest I go most of the time is around 150ish but I avg 450+. Try this though. Connect to the router using the web-based GUI at http://192.168.12.1/.  Check to see what you are getting for the secondary signal cause that is the 5G one. If you aren’t receiving any signal there or it's super low then most likely you are only hitting 4G towers which are nowhere near as fast. 

Both my primary & secondary signals are 4 bars. My speeds are still anywhere from <1 to <10 Mb/s excepr for brief moments of 15-25 Mb/s. Terrible service full of broken promises and lies. Back on 6/17 is when my problems began and I was 'assured that engineering was addressing the problem' & that the "modernization would soon be done". More than two months later, that has been complete bulsh!t.