Forum Discussion
Tmobile Home Internet
I'm having a problem with my T-Mobile home internet where sometimes the speed is unbearable. I'm talking speeds as low as 5 mbps. Does anyone know how you can fix this problem?
@ali2005, you are describing an alignment issue with your gateway and cell tower. I recall a similar situation when I thought I was connected to a n41 band, but I was not.
Use your T-Mobile Internet app, and let us know a few metrics:
- how many bars do you see on the screen?
- tap the MORE link at the bottom of the screen > Advanced cellular metrics > let us know what the LTE metrics read and 5G metrics. Hopefully your 5G is attached to a cell tower that offers 5G n41.
- Please confirm that you used the Placement Assistant function on the app > More about Connection quality > Launch placement assistant > OK! lets do this > and watch the video so you are clear on the placement construct. Then go through the prompts to share your location (or enter your address), You may need to try a few different locations to get a better signal in your house based on the outside environment (trees, buildings, etc.).
¡Buena suerte!
