Forum Discussion
Two weeks with our new Sagemcom Fast 5688W Gateway.
We started our Home Internet service with the Nokia round trash can (rightfully named). I had two of those. Both responded the same way. The Nokia gateway was fast but would lose its connection about...
So, currently you have been through 2 - Nokias, 2 - Arcadyans and now are on a Sagemcon gateway?
Did you record the cellular metrics the gateways reported over time and did the cellular signal metrics ever change much from one gateway to another? If you did record the metrics it might be good to compare those just to see how much or if things changed. It sort of reflects how some locations are a bit more problematic than others for cellular signal reception. You should look at the cellular metrics and record what is reported when conditions are good and when things taper off. It will be harder to do now using the mobile application but still the cellular metrics are there minus the identification of the cell ID.
When you see a "disconnect" are both the primary and secondary signals down or only one? If both are still up and the metrics have not changed it might be a DNS issue. I saw the clients on my network report no internet available only to find it was a DNS issue and I could set the client's DNS to Google DNS or Quad9 and keep right on without a reboot. I still have the original Nokia I was provided back in January of 2021. Pretty much the bulk of, if not all of the issues with disconnects here, had nothing to do with the gateway other than an occasional firmware upgrade. The three major periods since the start were related to tower equipment issues which required maintenance. The third was when the n71 signal disappeared and low and behold the n41 surfaced. Then about a week later a blip and yes n41 is here and n71 is not to be seen. Still stable and rocking faster than before. Signal strength is not as high as with the n71 signal but signal quality improved and the noise is less in relation to the signal so performance is good to excellent. I know people have seen gateway issues with each flavor of the month but tower/cell related issues seem to be the prominent source of aggravation when it comes to drops. From watching the community conversations and my experience that is just my take.
