Forum Discussion

CarlScheider's avatar
CarlScheider
Newbie Caller
Hace 3 años

Upload speed on t-mobile home internet is VERY SLOW-

Here in northern Wisc. the upload has fallen to under 5 meg - 10 fold.

 

What's going on?  It was great for a few months there.  Is this the new normal?

  • There could be a lot of reasons why:

    • Your first few months may be been on a different tower and/or band and recently it changed. For example, when my primary is on B2 I get less than half the upload speed of B66. Unfortunately, there is no way to lock to a specific band at present. You could try to reset and reposition your gateway to see if that helps.
    • If you have the Nokia (cylinder) gateway, many users are complaining about performance fall off a few months after starting service. You can try to get the newer Arcadyn (cube) from TMO support to see if that helps.
    • Something is different in or around your home that is causing interference to the cell phone signal. You can try repositioning your gateway to try to resolve.
    • The wifi channels that your router has selected may no longer be optimal. You can confirm this by testing upload by connecting to the ethernet port of your gateway instead of connecting to wifi.
  • xdandeman's avatar
    xdandeman
    Network Novice

    Same thing goes on at HILDA Missouri Tower,  my net is good in Republic MO a much larger city but when I move to the camp the HILDA Tower is so slow.  According to T-Mobile "Upload Speeds: Typically between 7 - 32 Mbps"  U get .7 mbps, Pt.7  10% of the minimum.  what makes it worse is the runaround from tech support, trying to tell me the remote Missouri tower is more crowded than heavily populated Republic Tower ROFL.

  • It's March 24. My speed has been getting slower and slower. I'm at 12.1mbs. I just called and was told my service is excellent but it congested. They're going to look into it. I couldn't even get into T-Mobile's website.

    So I'm left with looking for another server as this one does not keep its promise of faster speeds. Unless I work in the early am.

  • Woosah's avatar
    Woosah
    Newbie Caller

    I have the g4se… white square modem. My download speeds are 250+ at all times, but my upload rarely goes above 2.5 mbps. I even use a Waveform Mimo 4x4 External antenna. Unfortunately, T-M4B is the only internet available where I live, and I'm dead center of the 2 signals my nearest tower puts out, so even pointing the antenna directly at it only does so much. Been searching for weeks on ways to improve the upload speed in hopes of improving latency as I spend most of my time gaming, but no dice. :/