Vice mail

From ownership day to current time I have never heard a voicemail.   The system indicates dialing and then call ended.  Is voice mail real or is the user manual just a practical joke because no prompts come up.  Personally totally dissatisfied with the Jitterbug and lively. My working life has been in all forms of electronics and communications (hardware and software) and my belief is that I would like to get a job for one week as a manager in the Lively organization and have a short meeting lasting no more than two minutes for the programmers to explain and get this working or find out how to fill out a job application somewhere else.