Forum Discussion
VoIP with t-home internet
I try to use my Magic Jack VoIp phone via t-home Internet with Router TM-RTL0102.
phone is ringing but audio is one way, i.e. I cannot hear the caller but he hear me.
Any thoughts on setup ?
Robert
- da_downTransmission Trainee
As I understand it, the main problem is that the gateway doesn't currently support port passthrough where a custom port on the WAN side can be routed to a device on the LAN side. A few have reported using a VPN to get around this, but I don't know how that would be configured for Magic Jack requirements.
- bcbobRoaming Rookie
UPDATE;
Just a update on how I handled or am handling my Magic Jack/T Mobile internet issue. So I thought to myself the best way to handle this, (I didn't want to discontinue my T Mobile Internet service) was to remove the Internet from my Home Phone (VOIP). So I did some research and came across Voice Over LTE (VOLTE). On eBay, I purchased a "ZTE WF723CA" Unlocked GSM Home Phone Base. I ordered a discounted cell service GSM ($8 a month) Text/Phone unlimited, no data. Once I received the eBay item and sim card, I ported in my existing Home Phone number. I have found that even doing this, (Taking Out the Internet as being the problem) I still have and had a few issues to work thru. First, I figured out that I could not dial "1" in front of the number to call, Just the number and the call would go thru. Second, The ZTE box if a call isn't picked up it goes to voice mail. What happens here is when you push talk button you hear a multiple dial tones (Indicates you have Voice Mail) You have to clear the voice mail to go back to a single solid dial tone. Thrid, A few times, testing the phone I didn't have any dial tone so I just turned off and back on the ZTE box and the dial tone came back. There are several companies that sell (VOLTE) service and the price wasn't that bad. But I thought I would try the way I was doing it to see if I can save a few dollars. Just google "VOLTE Service" This turns your home phone into a cell phone but acts like a regularly home phone. Call the Cell Service or VOLTE Service to make sure your home phone number can be ported over. I'm sure if you ordered VOLTE Service you most likely wouldn't have any issues. You also want to consider your Cell Tower Signal strength, (here I get 3-4 bars).
Just a note how I’m dealing with it, may not work for you….
- da_downTransmission Trainee
@bcbob Do you not have a cell phone? Why bother with a home phone if you do? If you don't have a cell phone, you could put the SIM for your VOLTE into a cheap unlocked cell phone and be able to use it in locations besides home. I had Magic Jack in the past and then I switched to ObiHai Adapter With Google Voice to avoid the monthly charge. I eventually just used Google Voice on my PC using a speakerphone USB device and that is what I found to be the most flexible way to go.
- bcbobRoaming Rookie
da.down - good suggestion, with the adapter sounds like it would/will work. Nice to know there are other options. But still seems still needing (VOIP - Internet) and not (VOLTE - Cell Tower) again but depended on internet. I could say that I haven't looked into the adapter and google voice much so I could be wrong.
- metricusRoaming Rookie
Depending on which gateway you have your VoIP will work or not. the Nokia gateway’s firewall does not allow traffic through SIP ports (5060 etc.) I don’t know the specifics of Magic Jack but if it uses SIP protocol it won’t work.
The Askey LTE gateway works with VoIP phones.
I just went through the pain of upgrading to the nokia 5G and then reverting back for this very reason plus the fact that the speed on the Nokia is totally inconsistent. I have a SIP phone at home with 3 international accounts on it that our close relatives use and we just *have to have them working*.
The Nokia has a Tmo firmware on it which provides a very basic (sub-par) router feature.
- BoylermanNetwork Novice
We use MagicJack on our T-Mobile home internet, and have not had any issues. I plugged the MagicJack directly into the ethernet port on the 5G device (the gray gateway) and MagicJack works without issues.
- briansmith84Network Novice
Yep, cancelling. What a joke that I can’t use my VoIP phones on it
- AQS70Network Novice
I had the same thing happen to me as "Person". After doing some research Customer support said "We know that VOIP service won't work with the home internet, we are working on it and will inform you when we have a solution". I wasn't looking for Magic Jack, but another service I use. I tried using another router but it didn't solve the problem. Google Voice works fine. But Denwa "My Ecuador VOIP service" rings but never connects. As soon as I switch to another network, it works perfectly.
- AQS70Network Novice
In my case, it is a 100% fail. No puedo despachar o recibir llamadas. Tech support for the application I am trying to use told me what ports T-Mobile had to open to allow the service to work, and I gave them to T-Mobile, but I still don't have active service. I am resolved to use my cellular data (T-Mobile 😏 ) to make and receive phone calls.
- IndianaUserNewbie Caller
robertcohrs wrote:
I try to use my Magic Jack VoIp phone via t-home Internet with Router TM-RTL0102.
phone is ringing but audio is one way, i.e. I cannot hear the caller but he hear me.
Any thoughts on setup ?
Robert
I connect my Magic Jack to my computer and it works fine. The downside is that I have to keep my computer turned on. So I use it only if I need to. Most people call my cell phone.
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