why TMobile home internet so bad

I'm having the same issue. We joined with them in January 2023 and it was GREAT service until April 2023 and now it SUCKS!!! Always buffering, cutting in and out, says we have a good connection but nothing loads. I've called and spent over 11 hours on the phone with them and they're just as useless as the service is now. They messed something up on the tower maintenance in April and can't seem to figure it out. I live 1.2miles from their tower… no excuses. 

Your internet  sucks!  Everyday  I'm  having issues, I work from home and this is unacceptable!

It's Sunday 7/16/23 and nothing is working.  Modem is showing connection is "very good" but no device which I try to stream a video on works - TV, phone, tablet.  I rebooted several times the modem and devices and nothing loads on any service.  Slower devices like security cameras and thermostat seem to be connected.  When I first got TMo wireless internet I was getting speeds in excess of 200mbps, but 8 months later it is 30 at best and once I even saw 3.  Shameful service!  No wonder Spectrum in its recent commercials is pointing out how bad TMo internet is.  America 2023…

We had great service from T mobile for 5 months.  20 to 30 M speeds.  Now we are lucky to get 2. Can't stream TV or play games.  I lost the connection to my Tmobile phone as well.  They have done something with their network or our account. Did they shutdown the Sprint towers?  I have been on with Tech support for hours, gone to the store and no help. They sent me a new tower.  No difference.  I asked about a new sim card and they said that was not the issue.  Tmobile kind of just threw up their hands and said go somewhere else.  The problem is we don't have any other options.  Sucks!!!!!

If you have multiple towers in your area, monitor which you're connected to when you have issues (CGI in the advanced metrics). I started having very poor service and finally figured out it was always when I got bounced off my home tower to another down the street. Although, even though I figured out what the issue is, tmobile will do nothing to fix the poor service on the one tower. 

I am having the same type issues as everyone else here...was great at first but now I can barely even load email much less download a file or watch streaming TV. 

I work from home and the home internet service just isn't good enough. I was told T-Mobile doesn't throttle speeds, but they CLEARLY do...I hate to say it, but if the issues aren't fix and fixed quickly, I will HAVE to switch providers. My job depends on reliable home internet and, at the moment, T-Mobile home internet isn't reliable and just isn't good enough.

Everyone is saying the same thing   it worked ok for the first 6 months not even good just ok  then boom I’m getting 1 mbps and it’s saying excellent strength  there is no reason for the internet to be this bad I’ve paid for cheaper internet’s that gave us better quality this isn’t ok and your doing nothing to fix the problem I wouldn’t even Recommend this to someone that is trying to save money 

There is differently a con job going on with T-mobile. Home Internet was great for 6 months then was useless. 

Ive never seen the same comment from one person after another. This is intentional by Tmobile. We are going to switch back to Verizon. 

T-Mobile WiFi home internet is trash. Your hotspot from your phone is better. It's just complete trash don't waste your money it's a scam. I canceled mine. There should be laws against companies scamming people like this.

In the same boat. Started using TMHI in May of 2021 in northern WI. It was stable and solid for two years and then two months ago it became very inconsistent. My cell metrics hasn't changed since first installed but since the last two months my speeds have been all over the place. If feels like a bandwidth or maybe a throttling issue. They did send me another gateway but still having the same issue.