why TMobile home internet so bad

magenta6910663 wrote:

In the same boat. Started using TMHI in May of 2021 in northern WI. It was stable and solid for two years and then two months ago it became very inconsistent. My cell metrics hasn't changed since first installed but since the last two months my speeds have been all over the place. If feels like a bandwidth or maybe a throttling issue. They did send me another gateway but still having the same issue. 

Yeah, It is so frustrating because it work so well at first! I am not sure what the issue the last few months has been, but if they don't fix it and fix it quickly, I'll have no choice but to switch.

All  the marketing showing how fast t mobile is..........

It can be fast, more than most households need, but home Internet can be so slow it can't handle streaming 1 TV show.

My phone is always fast.  Even though it is smaller,  runs on a battery, and the location varies. But t mobile gives so much priority to cell phones, my home doesn't have the 25 needed to stream a TV show at certain times.

Fortunately my wifi router allows me to tether my phone to it, and set it as the primary WAN connection. 

Never thought I would use my 50 gb of hotspot data 1 foot away from my  gateway with unlimited data.  

Maybe some day t mobile will get good enough at traffic shaping to allow home Internet users to have decent bandwidth, while phones have ludicrous speed, but people have complained for years.

Hopefully my sagecomm router supports carrier aggregation.  My S23 does, but do I need 3 gig to my phone?  I worked in a small data center, hundreds of computers, and they averaged 1 gig at the edge.

I was chatting with Tmobile (again) several days ago, about one of the other issues I have had with them.  I had given up commenting on their home internet, and then he said "is there anything else..." so I mentioned it with low expectations  ( expected reboot devices, move my gateway, etc…I knew it was not on my end  - having been a network engineer for several years).

He mentioned about sending new hardware and I declined.  He then mentioned something about refreshing their network settings on their end.  I did have to reboot the gateway, but after they did something on their end, they said it would take 24 for 48 hours to take full effect (odd, but OK)

It has been a few days past the 48 hours and it has been good, but too early to say it is reliable.  I have a speed test app on my phone so I have a easy way to track the history of my bandwidth and ping.
 A week ago, when I had trouble streaming at 4:45 pm (before the refresh), I was getting 35.5 Mbps download, which can barely support streaming at 4k quality.  Usually I get 250+Mbps which is way more than needed.

Time will tell if the fix on their end will fix it.

I'm so happy, after waiting an hour at the store, dropped off the gateway after changing over to a crappy spectrum internet package.  While we don't have great speed 65/15 everything has been up and running for the last few days.  Spectrum is coming out on Wednesday to check the connections but life is good after a year and a half of that terrible Tmobile gateway.

I thought it was bad at 7-9 Mbps.  Had been over 400 for a couple months, regularly.  Evern got to 1.3Gbps one time.  Now? A joke.

 Pages load slowly, and the browser complains about OVERFLOW.

The signal numbers are close, and the box has been in the same spot.  But consistently, even at 7AM, the speed is in the dumper.

Who knew that the honeymoon was over so soon?

WIsh I knew a way to reshuffle the deck a bit.

I been having the same issues and can't seem to get any internet that can make my fire stick and/or other internet devices function properly! This is definitely a regretful decision I made leaving old provider and getting this slow and no service home internet!! I am gonna post bad reviews on any websites and Google for sure about this home internet issue! 

I hate to say it but I'm in the same situation. They convinced me to leave spectrum and use them and they said it would be cheaper and much better, it's absolutely garbage. Everything we use has to buffer. I can't believe the company would put their reputation on the line by doing this. They are clearly chopping the internet or doing something.

How can one of the phone companies that has the best Nationwide coverage have the world's worst internet. How can I have amazing phone service and connection but have terrible internet? This is not right and a lot of people are going to leave this company if this doesn't stop.

How is T-Mobile not being sued over this? Using my phone internet to write this because my T-Mobile home internet is useless to the point that you cant load pages. I get if they slow speeds due to high traffic but to the point that you cant even load pages?! And this happens every weekend and every single night! I cant wait until we get fiber here so i can send this trash can back to this fraudulent company who makes some Indians answer the phone and tell you these fake fixes that never work and they know it. 

We're having the same issues as everyone else. Joined in Jan '23 it was great. Not as fast as our Soectrum was, but spectrum was bogged down on evenings and weekends and super expensive. Last month our service went poopoo and I'm getting about 10-12 Mbps download now. Not really good enough for streaming on a single tv. Wife and I bohh t work from home, luckily we don't need high speeds. We get better speed hotspotting from our phones with smaller antennas, battery powered and  unfixed locations. Frustrated. 

It seems to me that they do this on purpose to save money! They hook you on the good internet for 6 months and then drag you along with these unhelpful "fixes" until you realize that it will never be the same. We all have the same problem and they all tried the same solutions and it seems to not be working. I was offered a new router and I accepted it. Been using it but nothing seems to work. I play videogames and use an ethernet cable even though its a few feet away and it still seems to have high ping and lags constantly. Debating on switching to the fiber optic but its quite expensive. ¡Es ridículo!