why TMobile home internet so bad

Yup same here.  I switched from xfinity as it's so expensive.  was fine at first.  now i have to use a LAN cord to play playstation or the lag is unbearable.  sadly i will be switching back to xfinity.  the lady who helped me was very nice but all she said was yeah….somethings wrong they are working on it who knows when it will be fixed.  bye.   No offer or credit or suggestion of how to proceed.  T-Mobile sucks.   

I got the Home Internet at the beginning of the year and it was working just fine up until about a month ago. I've had it less than 6 months and regret the decision now. I feel like I have been scammed.

I could understand it being slow for a day, even a week, but over a month and steadily getting worse?

Just today, It took an hour to download just 2GB of a game. I started the download at 1AM and only had that device connected to the internet. At 2AM I looked and only 2GB had been loaded. I wanted to throw the internet device into the street.

Why was it running fine for just a few months and then service just drops dramatically for everyone who gets it? It seems like they are just milking us for a bit of money and then toning down the internet for users that have had the service longer than 4 months. It's a disgrace. 

Edit: 3:30 in the morning, 2.5 hours since I started my download and I am at 2.5GBs downloaded. Absolute garbage service. 

I have spent hours upon hours on the phone with tech support. To no avail. I have gotten 100 different reasons why my service is bad. After the third call I started recording them. I have dozens upon dozens of screen shots of speed tests. I have filed a complaint with the FCC am preparing one for the FTC and our state attorney general as well. I get the limitations of the service but .01mb down and 0 up most of the time is unacceptable. The complaints will probably go no where but perhaps if enough people complain we will be heard. 

Aimfire wrote:

When I first got my gateway it worked ok 6 months now and it sucks so bad I can't play games and half the time my wife can't even watch her shows without it buffing I think TMobile needs to stop making new stuff and fix theyre crappy service when I get another service in dropping this crap

This internet sucks so bad dude! I'm originally from South Africa which is a 3rd world country and our internet over there is miles ahead of this. This is like having DOS with dialup. It worked okay for 2 months then they upped the price and now it's crap. 

Peterug wrote:

I have spent hours upon hours on the phone with tech support. To no avail. I have gotten 100 different reasons why my service is bad. After the third call I started recording them. I have dozens upon dozens of screen shots of speed tests. I have filed a complaint with the FCC am preparing one for the FTC and our state attorney general as well. I get the limitations of the service but .01mb down and 0 up most of the time is unacceptable. The complaints will probably go no where but perhaps if enough people complain we will be heard. 

The download is slower than a snail and the upload is like finding a fire breathing dragon (non exciting)

Bradford Massachusetts May 2024 internet rocks very good connection 

today 6/21/24 poor signal

support says they working fixing a tower been four weeks going back to Comcast 

also what happened to SONIM xp10 to be offered by T Mobile Auguest 2023 

still not available 

This is possibly the worst internet service ever. We are on our 3rd modem in less than a year and it still keeps going out for no reason. I am sick and tired of their BS excuses and I'm getting ready to drive by their phone place and just chuck it out the window at them! 

Sorry excuse for an internet provider!

SERVICE WAS GREAT FOR A YEAR NOW ITS ABSOLUTE GARBAGE. SLOW SLOW AND THEN NOTHING!!! MIGHT AS WELL BE WITHOUT!!!!

T-Mobile SUCKS 

Absolute worst wifi plan ever. Have used this wifi plan for almost 3 months now and for one week it was decently good. But then It went to being worst than my old wifi plan. I have been using tmobile for a phone plan for 10+ years. I later called and they said I reached a limit of wifi usage. I later than got a new gateway and it is still very very bad. I try connecting with ethernet right to my pc from the gateway and it is still worst than my old wifi plan. Overall this is the worst wifi you can possibly get.