Forum Discussion
Windows laptop can't find T-Mobile Home Internet network... but all other devices can
Just set up my gateway… working fine for the most part, but it doesn't appear in the list of available networks on my Windows 10 laptop. Phone, tablet, another laptop elsewhere in the house… the network shows up just fine on all those devices.
Any idea what would cause this? TIA!
justrick1701 wrote:
Angelmae05@ wrote:
Mine won't connect to tmoble wifi either but connects find to different Wi-Fi networks that I've tried.. following
What's your hardware? I'm using an Asus laptop that's probably 3-4 years old.
About the same.. age wise and its an asus too.. but even my daughter's tablet / laptop combo wont connect to tomobile wifi. It conected to Spectrums just fine. 😞 Both of them connected to spectrum but my wifi name isnt even popping up to select it.
justrick1701 wrote:
Cristina wrote:
Do you have both 2.4 and 5ghz broadcasting? I think some older laptops can't see both
I do… interesting theory. Any thoughts as to a workaround? Pretty sure I don't want to disable either one...
If they're both broadcasting then it should pick up the right one. I have a Tovala oven connected that only works with 2.4 and it's working. That's super odd. I have two asus laptops myself that connect fine but the oldest is only about 3 years old so it might be newer than yours.
I have the exact same issue. It won't show up on the list of available networks of my laptop. It has windows 10 too. It shows and works fine in other devices (laptops, cellphones, tablets). I don't know what to do about it
Does the laptop support the type of security you selected for the WiFi from the modem? Older laptops might not work with WPA2. Try setting the2.4GHz and 5GHz to WPA Personal to see if that works.
- Which TMobile device are your talking about? Is this the New Nokia Gray Tower?
- If so, how did you set up the Wifi network in your home, did you set your own SSID’s or are you using the TMobile WiFI name?
- Did you select your own channels? Or do you have it on "Auto"?
The reason for my questions is because of this;
The Nokia Tower offers a wide selection of Wifi Channels which is fantastic. These channels are used world wide meaning not all channels are used in all countries. Its a global device. The Channels offered to us in the USA includes some channels with restrictions and not commonly used in typical routers. In this respect the Nokia router is superior, as you can truly set a channel in a crowded wifi area that no one else uses.
The down side is, since these channels are not commonly used in the USA some devices are not programmed/capable of seeing them. So if you set your own channel you may have selected channels your device can not see, change it to a commonly used channel or simply set it to "Auto" and let the device choose your channel for you.
More or less, it is something with your computer and not the Nokia Tower. Try refreshing your network on the computer because no matter what, its should be seeing the 2.5 network at the least, no matter what settings on the router.
Auto is not the setting you want to set your router to for WiFi Channels! There are a lot of devices out there that are very specific about the channels they will work on. 3, 6, and 9 are usually the most compatible channels but also usually the most congested channels as well. Nintendo is well known for not liking anything other than 3, 6, or 9 for the Wii, Wii U, and DS/3DS. If your laptop can see the WiFi to connect to but can't connect to it. Then it is more than likely the security setting that is preventing it from connecting. It could also potentially be the channel but that is much less likely. Channels 1, 11, 12, 13, and 14 for 2.4GHz and 5GHz are usually the least compatible channels to set your router to. If it can't see the WiFi connection at all on both 2.4GHz and 5GHz. Then the issue is more than likely with the laptop. Whether it is a hardware compatibility, firmware compatibility, or driver issue. That will take a little more effort to narrow down.
justrick1701 wrote:
Just set up my gateway… working fine for the most part, but it doesn't appear in the list of available networks on my Windows 10 laptop. Phone, tablet, another laptop elsewhere in the house… the network shows up just fine on all those devices.
Any idea what would cause this? TIA!
Me too it’s happening me too
Vypur solution worked for my 7 years old lenovo laptop with intel wireless card.
I checked drivers update available for my wireless card and downloaded and installed all suggested updates.
Without any tweaks on bands and frequency It worked after the update and a simple restart.
Hello all. I am new to the TMobile Gateway. I just got the grey Gateway tower and I am having the same issues with my older laptop not connecting or even seeing my SSID. Everyone else in my house can connect and be on it just fine but when I got to connect my laptop it won't come up. It's a Toshiba Satellite Pro L850 series running Windows 8. I have done everything I can think of to find my connection. I went in and made sure my Wifi adapter was up to date, rolled back the drivers and even went in to command prompt and did the config. Still nothing. What am I doing wrong or what do I need to do to get it to connect??
