Forum Discussion

gear1152's avatar
gear1152
Roaming Rookie
Hace 3 años

YouTube doesn't work on home Internet

Anyone else have this problem and/or could offer any solution? 

When using WiFi with t-mobile home internet, YouTube on my phone, tablet, and wife's phone are barely usable. Nearly all videos stop after a few seconds and then the app just tries to buffer the video with the spinning arrow showing. No amount of waiting will restore the video. If i switch the phone to cellular data the video will start again. Related to this, YouTube smart downloads is continuously active. All of this happens only while using T-Mobile 5g home internet, not on our AT&T internet.

This never happens while using cell data connection on the phone (T-Mobile is not our cell carrier). It also doesn't happen with any other streaming device, Roku, computer, etc, or any other streaming service, Disney, prime, etc. 

Download speeds are extremely high. That's not the problem.

  • jam15's avatar
    jam15
    Network Novice
    Rlcrow wrote:

    also try under settings, connections, change automatic to:

    dns.google

    shouldn’t have to do that, but it worked for us.  

    This is the answer here. I know this thread is 2 yrs old, but here in 2024 I was still having the same issues with youtube after setting up my new TMobile Home Internet. Download speeds were fast, but YT videos, especially YT Shorts, wouldn't load. Tried connecting an external router, didn't help. Tried the cloudfare DNS (1.1.1.1), that didn't work. Only the Google DNS works for some reason.