Anyone else have this problem and/or could offer any solution? When using WiFi with t-mobile home internet, YouTube on my phone, tablet, and wife's phone are barely usable. Nearly all videos stop after a few seconds and then the app just tries to buffer the video with the spinning arrow showing. No amount of waiting will restore the video. If i switch the phone to cellular data the video will start again. Related to this, YouTube smart downloads is continuously active. All of this happens only while using T-Mobile 5g home internet, not on our AT&T internet.This never happens while using cell data connection on the phone (T-Mobile is not our cell carrier). It also doesn't happen with any other streaming device, Roku, computer, etc, or any other streaming service, Disney, prime, etc. Download speeds are extremely high. That's not the problem.

Regular YouTube, YouTube music, Google Play. None of the three can download any content over wifi. YouTube videos play exactly 9 seconds then stop with the buffering circle. The interface loads just fine, search, everything is fine until you try to download content. Can't play videos, can't play music, can't completely download apps. It's the craziest thing. Same issue on pixel 3a, Samsung tablet, Motorola phone.

Same here. Chicago, NOK 5G21 gateway, Pixel 6. YouTube videos stop after a few seconds. Interestingly it also happens if I turn off Wi-Fi (I have T-Mobile as my carrier), so this might be a network issue not unique to the Home Internet service.

I have T-Mobile 5G cellular service and I also have T-Mobile 5G Home Internet service, and I have found that T-Mobile appears to have some network problem in that it will not connect reliably with certain web sites and services. More specifically, my devices will not connect reliably with YouTube or the Google Play Store using either the T-Mobile Home Internet or the T-Mobile 5G cellular network. Most other web sites and services have no problem, although there may be others that do have a problem that I have not discovered.I cannot connect with my new Pixel 6 phone to either YouTube or Google Play Store using either the cellular network or my Home Internet service. I am a new customer to T-Mobile and have had T-Mobile service for about 2 weeks. I do not believe (but am not totally sure) that these problems existed during my first week of service, but only seemed to appear in the last week.The problem is not unique to my Pixel 6. My older phone, a Pixel 2XL, has the same problem when connecting to my T-Mobile home internet. I also have an older Apple iPhone 6 which also experiences the same problem on T-Mobile Home internet. The latter two phones do not have cellular service, so I cannot say for sure what would happen if connected through the T-Mobile cellular network, but suspect they would have problems as well.I also have Xfinity Home Internet which I was hoping to replace with the T-Mobile Home Internet. When I turn off the T-Mobile Home Gateway and turn on the Xfinity Gateway, I have no problems. This would seem to effectively isolate the problem to the T-Mobile network.The connectivity problem on the T-Mobile cellular network exists near my home, but I have also tried it in other parts of the western suburbs of Chicago and it has the same problem in the few other locations I have tried to use it.This does not appear to be a wireless radio connection problem, as both the T-Mobile cellular service and the T-Mobile home internet service test out reliably using the Ookla Speedtest app at around 300 Mbit/sec download and about 40 Mbit/sec upload at my home location. Furthermore, the T-Mobile cellular data connectivity and Home Internet connectivity work quite well with many other services including Amazon Prime Video and other streaming services. So, it would appear that there is something blocking and throttling access to above mentioned web sites and services in the T-Mobile network.I have called the T-Mobile support line and reported the problem but to no avail. I was instructed to reboot my phone, reset the gateway, update my apps, all the usual first line support tactics. None of these had any effect, and based on the symptoms and information above, you would not expect these to be effective. This appears to be a network problem well above the level of support you can get on the phone. No solution was promised and I am not sure of the status of my problem report.Obviously, without access to Google Play Store and YouTube, T-Mobile access has a serious deficiency that needs to be corrected quickly for the T-Mobile service to be viable.I would be happy to discuss my experience with any T-Mobile network engineer that would be willing to work on the problem.

Same here… workaround works if I connect my own Wi-Fi router on the Ethernet port or bypassed using VPNI have escalated this issue.. T-Mobile assured me to escalate this issue to engineering team and get resolution by Monday Also this issue is now with Tmoble mobile internet… huhhhhhgh!!!!!

I came to comment the same issue. YouTube and Twitter are affected by this, despite high download speeds showing on speeds tests. Out of curiosity, are you using the round gray tower model?

YouTube doesn't work on home Internet

jam15
Network Novice
Hace 9 meses
Rlcrow wrote:

also try under settings, connections, change automatic to:

dns.google

shouldn’t have to do that, but it worked for us.

This is the answer here. I know this thread is 2 yrs old, but here in 2024 I was still having the same issues with youtube after setting up my new TMobile Home Internet. Download speeds were fast, but YT videos, especially YT Shorts, wouldn't load. Tried connecting an external router, didn't help. Tried the cloudfare DNS (1.1.1.1), that didn't work. Only the Google DNS works for some reason.
Stevidi
Newbie Caller
Hace 2 años
Dks wrote:

Same here… workaround works if I connect my own Wi-Fi router on the Ethernet port or bypassed using VPN

I have escalated this issue.. T-Mobile assured me to escalate this issue to engineering team and get resolution by Monday

Also this issue is now with Tmoble mobile internet… huhhhhhgh!!!!!

Nice. Can you please tell us which VPN worked for you?
Rlcrow
Network Novice
Hace 3 años
also try under settings, connections, change automatic to:
dns.google
shouldn’t have to do that, but it worked for us.
hyetech
Network Novice
Hace 3 años
Has anyone found a solution to this besides running a VPN. I have t-mobile business internet and have the same problem with streaming services. I have called multiple times to support, and they keep on saying that they are not restricting speeds for streaming service. As soon as I run my VPN everything works fine so they have something on their network slowing down streaming speeds.
Homeinternetdoe
Network Novice
Hace 3 años
All these people complaining about not being able to stream YouTube are cute. I'm lucky if I can download an email. Home Internet absolutely sucks on T-Mobile and their tech support is worthless. A full 12 months with decent speeds (which for me was 20 mbs) and suddenly we're lucky if we get 2 mbs and no one from T-Mobile can explain why.
gear1152
Roaming Rookie
Hace 3 años
Well, I went away for the weekend and when I returned, the problem has disappeared as it seems to have for others as well. I did contact YouTube last week and was given the same first-line advice on their end as well (restart router, update apps, etc). They said that their engineers couldn't reproduce the problem, and basically offered no solution. However, this morning on my return, all seems to be working well with Youtube, Youtube Music and the Play store. I agree with others that this was probably resolved on the Tmobile engineering side. Hopefully, it does not return.
Trista
Network Novice
Hace 3 años
gear1152 wrote:

Anyone else have this problem and/or could offer any solution?

When using WiFi with t-mobile home internet, YouTube on my phone, tablet, and wife's phone are barely usable. Nearly all videos stop after a few seconds and then the app just tries to buffer the video with the spinning arrow showing. No amount of waiting will restore the video. If i switch the phone to cellular data the video will start again. Related to this, YouTube smart downloads is continuously active. All of this happens only while using T-Mobile 5g home internet, not on our AT&T internet.

This never happens while using cell data connection on the phone (T-Mobile is not our cell carrier). It also doesn't happen with any other streaming device, Roku, computer, etc, or any other streaming service, Disney, prime, etc.

Download speeds are extremely high. That's not the problem.

My son's phone is having the same problem. We both have Lg G7. Im having no issues but he isn't able to stream YouTube, Netflix or Disney + when we leave the house. He then broke his phone and we got him a Lg G8 phone and the same issue is still occuring.
AyyDee
Roaming Rookie
Hace 3 años
Just checked, seems okay at the moment. I did plug a second router I had laying around to fix the buffering issue these past few days but just tested out the original tmobile network not too long ago and is working fine now. Use this next time to see if the gateway is the issue https://www.waveform.com/tools/bufferbloat
Dave_S
Newbie Caller
Hace 3 años
Checked things out again at about noon on 3/11/22 and it looks like things are working again. So, at least for now, they seem to have corrected the network problem. YouTube's are popping right up and I am able to use Play Store again to download apps. It is working on both T-Mobile Wifi Home Internet and the T-Mobile 5G cellular access whereas before neither method would allow access to YouTube or Play Store. I am in near College of DuPage in the west suburbs of Chicago.
Hope it stays that way!
Is everyone else having success with this as well?
dard
Network Novice
Hace 3 años
Seems to be working well for me this morning - no YouTube delays and the Speedtest results look better than ever, granted it’s 5:30am.