Forum Discussion
Issue Upgrading Phone on Website
I tried upgrading my Samsung S22 Ultra last weekend and ran into an error page.
"We're here to help. We apologize for the inconvenience. No pudimos procesar tu solicitud. In order to complete this process, please reach out to a T-Mobile Expert and we'll help resolve the issue."
Called customer service, which was no help whatsoever. They told me to 'refresh my page and be patient', and that it was an issue on my end.
Meanwhile, the charge of $600+ was pending on my credit card. Credit card company wouldn't do anything about the pending charge, and told me to contact T-Mobile. Vicious circle. Four days later, the charge disappeared from our credit card. Thank goodness.
So today, we decided to try this again. Ran into the same issue. All info is correct. Not sure why this keeps happening. Still shows the phone in our cart, but we have the pending charge again. We have also ran into issues paying bill on weekends. Is there a problem with their website on the weekends only?? I am certainly not calling customer service - no help whatsoever. And our local stores aren't much better. Just wanted to vent. Almost ready to go to another carrier.
Same issue here. Took my $100, confirmation of e-signature received. No clue what is going on.
Having that issue with the T-Mobile app and on the website, whether on the iPhone at the T-Mobile store or on the Dell desktop at home. This seems to be a frequent issue - maybe software that sucks is their trade-off for having Tuesday perks. They've been in business long enough to get their act together.
Popup blockers, script blockers, VPN's, and blocking certain types of cookies can all impact your experience on T-Mobile websites and apps. Personally, I always use Edge for sites that give most issues. I haven't experienced any issues placing an order for a device online through Edge, which is how I ordered my Pixel 9 Pro XL.
