Forum Discussion
no order confirmation
I placed an order for a new phone online three days ago. I still have not received an email confirmation of any sort. Also, T-Mobile can't find the order in their system with the order number I provi...
signed.tara wrote:
Hi - I appreciate the response! I have looked there as well and it doesn't show up. I thought about it being Labor Day weekend so that might be the hold up? Hoping that tomorrow I receive one z
It's possible. It can also depend on how many orders come in at once. If there's a lot, then the system has to play catchup. It might be worth checking again tomorrow afternoon. If you still don't see it. Reach out to T-Mobile via DM on Facebook or Twitter and have them look into it for you. You can also call Customer Care at 611 as well, if you prefer.
Check your order in your my.t-mobile.com account. It should be under the line the order was placed for. You can view the order status there. The funds being taken from your account usually happens a couple of days before the order ships. Because today is a holiday, it might ship out tomorrow.
