Forum Discussion
How to Send trade in device - Ordered though samsung.com but selected Tmobile version and EIP
I ordered though Samsung.com as it was giving more value than T_mobile for S24Ultra preorder like 150$accesory credit. All order went through perfectly and even EIP finance and Trade in device and cr...
You should be able to find that return shipping label on the T-Mobile website or app after logging in.
On the website,
- Visita Contact & Support at the top of the page and then select consulta el estado del pedido.
- From the order status list, find and select the recent order.
- Select the trade-in device to review trade-in details.
- Under Trade-in device details, click Imprimir etiqueta de envío .
On the app,
- Desde Inicio, there will be a reminder message informing how many days remain to be able to send in their trade-in device.
- Below the reminder message, select See trade-in device details >.
- Under Trade-in device details, select Email shipping label .
- Enter email address and then Confirm & send.
- Confirmation message will appear stating the shipping label and shipping instructions have been sent to the email inbox.
- Imprime la etiqueta y pégala a la caja para devolver el dispositivo.
Hope this helps!
Thank you HeavenM,
However, when I go to the Check Order page, the shipping label is only showing up for the phone I ordered at the store, but not for the 2 phones I ordered via Samsung.
That's ok because yesterday I got the label and return kit in the mail and I've already sent the trade-in device for the other line.
