Forum Discussion
playing ads when calling customer care is annoying
Does anyone else hate calling customer care and every few seconds hear an ad about T Mobile app. I have complained before but nothing. Why we need to hear ad saying to download T Mobile app and it plays every few seconds so if on hold for 45 minutes then can hear 100 times.
What do you expect if you have a captive audience and they're probably wanting people to instead use chat or messenger on one of Tmobile’s social media accounts for support.
I know when I call my credit card company I here all about their offers and other ways to get support.
The shameless, self-promoting ads are not quite as bad as many of T-Mobile's horrendous on-hold music choices, made more torturous by inexcusably extended hold times of 13 to, over, 35 minutes. What happened to the option permitting customers to press '1' and receive a call back from T-Mobile while keeping their place in line?
What do you expect if you have a captive audience and they're probably wanting people to instead use chat or messenger on one of Tmobile’s social media accounts for support.
I know when I call my credit card company I here all about their offers and other ways to get support.
