No cell service in Naples, Italy
Hi - we are currently traveling in Europe. We just came from France to Naples Italy. Both our phones have the international pass on them. Neither phone can connect to a network in Naples. I spent about 40 minutes last nights with customer service who was unable to resolve the problem and it was too late to continue the call. HEre I am again, today, trying to get customer service help, through the chat function but no one is coming on to the chat. I can't call TMobil because I don't have service. THe only thing that works on my phone is Whatsapp. Extremely frustrating. If anyone else has expereinced connectionproblems overseas and can offer help, we'd greatly appreciate it.
¿Cómo?
I am unable to use my service when I am not on wifi. An eSim has been installed and everything and I cannot make or receive calls outside of my home. When I am traveling I cannot even use Google maps. Nothing has been done about this and now I just received a bill... how do you expect me to pay for a service I am not even receiving?
Issue with no data, calling, text since Last week... Major account issue
Sprint customer here feel like no equality happening. Been without a working line since last week to be exact. Being pushed to go to store multiple times and have spoke with at least 15 advisors 7 technical support. Also, got my issue ticket escalated to VIP support assupposedly as it was said by sprint advisor "It is considered a VIP Escalation and those are sometimes handled within a day or so" this was on Friday. 24 hours have past been gone and been told to wait until the advisor who told me returns to work tomorrow. Apperently, they activated two sims on one line. Anyone have this type of issue happened or feel like being pushed around as being a Sprint customer.