Why does T-Mobile discriminate against customers with prepaid tariffs?
More than a year ago I connected to T-Mobile. Since then I have faced discrimination in terms of support. The phone app for my tariff does not work. (I have the most expensive prepaid plan)The application issues a notification of the type - only for postpaid plans. Chat support is also not available for prepaid. All that's left is a phone call. This is not always convenient. Hanging on the phone for hours trying to solve a simple problem. What if the person is disabled (mute)? Or he doesn't speak English at a good level yet (he's studying). Should all these people go to hell? Thanks. P.S.I've been hearing from them for a year now that they will "soon" provide support for prepaid clients in chat and in the application. The support structure itself exists and adding the ability to work with prepaid clients is a matter of, if not days, then months. I have come to the conclusion that this is being done deliberately. In order to force us to sign a contract for postpaid plans. Sorry for maybe bad English. Thanks to Google Translate. Thank you for your attention!
Terrible website and app.
The website and app are awful and only getting worse. I'm at the verge of changing companies. While there are a lot of perks to having T-mobile (free Wi-Fi on select flights), the cost is no longer worth the terrible service, especially for prepaid customers. You can't do anything on your own on the website -- not even access a PDF of a bill statement -- and the app is always broken;if only it'd run as well as the T-mobile Tuesday app. You'd think such a large company would have better web developers. My plan, as a prepaid customer, is way too expensive for such terrible service. And please don't remove complaints as they're very useful for those considering switching. Fix your tech!
