why TMobile home internet so bad
When I first got my gateway it worked ok 6 months now and it sucks so bad I can't play games and half the time my wife can't even watch her shows without it buffing I think TMobile needs to stop making new stuff and fix theyre crappy service when I get another service in dropping this crap
Anyone dissatisfied with T-mobile?
I have spent almost 5 hours trying to get help with my Samsung A32. The phone cuts people off. I got the phone in November 2021 and this is May 2022. Because I didn't get the warranty they won't help me. Very poor customer service. I've been a customer since 2002….yes….20 years with 6 lines. Wow! I even said I was going to switch carriers and the guy transferred me to customer service to do that. Very sad that they don't care.
Worst New Customer Experience Ever!
I have been with AT&T for 18 years and decided to try something new because of all the "Great" promotions T-Mobile is offering and supposedly largest 5G network. I have 9 (nine) phone lines want to port over. I open a T-Mobile account with 10 lines, Magenta Max. I got the initial phone number assigned to me on the 2nd eSim on my iPhone. Painless process here. Once I resolve all my remaining balance from AT&T, i started the mass portingof my 9 lines T-mobile. This was, Monday, Mar 27th @ 8PM and I did not get done until 2AM the 28th. Six hours of grueling back and forth because of the screw ups, dropped calls, deleting number that working, assigning numbers to the wrong phone, etc, etc, etc. And it does not end there. Everyday after I would call back for account access issues because they somehow send the PIN when logging in to a phone number that is my 86 year old mother that is on my account. Every time I call it get, "Oh thats an easy fix sir, I can help you with that, no problem". Then the escalation begins because whatever it is they do, does not fix the the issue. To this day, I can't login with out getting the PIN sent to the wrong phone number even though my number is the Primary. To date,I have spent 10 hours on the phone with T-mobile sub-standard support in the span of 4 days. Unacceptable. I should have moved to Verizon instead or just stay with AT&T, which I probably will go back to AT&Tand I am sure they will be happy to have me back and offer all kinds of deals/credits to come back. T-Mobile tries to offer mea laughable, an insult really, $5 credit for my 10 hours of grueling, torturous, feeling like a ping pong ball being hit back and fort,experience with their support. If T-Mobile actually reads this. Here is my account# so you can verify what I am saying: #989154525